What is RingCentral Connect First?
Built for the cloud, smart system design improves uptime, reliability, and scalability. Harness the power of connection to effectively engage current and future customers. Intuitively designed platform and agent-specific metrics they can track.
Company Details
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Get AssistanceRingCentral Connect First Ratings
Real user data aggregated to summarize the product performance and customer experience.
91 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral Connect First?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Analytics
Ticket Management
Contact Center Compliance Management
Multi Channel Queue Management
Multi Channel Intake Integration
Knowledge Management
Call Recording
Skills Based Routing
Screen Prompts
Call Scripting and Call Flow Management
Workforce Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
RingCentral Connect First Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2020
Great price for features in the SMB market
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service