What is RingCentral MVP?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral MVP?
Pros
- Respectful
- Transparent
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Secure Access
Web & Desktop Conferencing
Call Management
Centralized Management Portal
Continuous UCC
Speech Access and Personal Assistant
Third-Party Integration
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
RingCentral MVP Reviews
Simon B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Best cloud phone software!
Likeliness to Recommend
What differentiates RingCentral MVP from other similar products?
The fact that it is extremely stable!!
What is your favorite aspect of this product?
Definitely it’s intuitiveness and ease of use. Especially at a management level. The admin platform is wonderful to work with!
What do you dislike most about this product?
Maybe a BIT more intuitive reporting system. Although it remains very well in it’s current state
What recommendations would you give to someone considering this product?
THE best cost effective cloud phone system. Also very flexible phone tool
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Effective Service
Costel O.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Overall I love it
Likeliness to Recommend
What differentiates RingCentral MVP from other similar products?
I like being able to effectively connect with my clients using the file-sharing and instant chat features, especially while I'm troubleshooting. Getting started is quick. Callers can be placed on hold while I answer from another device. Text messages can be sent and received by me.
What is your favorite aspect of this product?
A converged communications system is RingCentral. All communications are contained in a single piece of software. Our business has been utilizing and depending on this crucial technology for the private papers of our clients. Since then, we have been utilizing it without incident. It performs as expected and, in most cases, it goes above and above our expectations.
What do you dislike most about this product?
On the market, there are various possibilities. I'd like to see a lower-cost business plan that lets new clients with limited usage patterns test the system before committing to it for full-fledged office use.
What recommendations would you give to someone considering this product?
Our interaction with RingCentral MVP was very favorable. The features of messaging and video are complete, and tools like transcription and summarization significantly increase their attractiveness. Without completely leaving the main meeting, attendees can use virtual breakout rooms if they need to explore ideas in greater detail.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Paul M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Unified communication tool
Likeliness to Recommend
What differentiates RingCentral MVP from other similar products?
It's simple to keep track of callers and recordings once anyone sets the transfer keys, hrs, choices, and which phones ring whenever it's actually a pretty strong system that keeps the contact center running smoothly.
What is your favorite aspect of this product?
I utilize RingCentral as my phone system. I mostly use the desktop application. The phone app is also installed on mine. RingCentral will satisfy our future requirements. With RingCentral, we can now replace more contracts, in-house systems, and systems from other vendors.
What do you dislike most about this product?
So far, our experience has been so positive that I'm having a hard time coming up with any drawbacks. Some people might find the first setup difficult. The program has a lot of capabilities, so that's to be anticipated but they more than make up for it with outstanding customer support that will help you every step of the way.
What recommendations would you give to someone considering this product?
If you have ever used a similar corporate messaging solution that can handle both group and direct chats, the messaging module will be instantly recognizable to you. The amenities we've all grown accustomed to with the development of remote working, like screencasting and chat, are available once the meeting is up and running.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
