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RingCentral MVP Logo
RingCentral MVP Logo
RingCentral, Inc

RingCentral MVP

Composite Score
8.1 /10
CX Score
8.2 /10
Category
RingCentral MVP
8.1 /10

What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 81

Mobility

84

Audio Transcription

84

Communications

83

Secure Access

82

Web & Desktop Conferencing

82

Call Management

82

Centralized Management Portal

82

Continuous UCC

81

Speech Access and Personal Assistant

79

Third-Party Integration

79

Analytics Reporting

79

Vendor Capability Ratings

Average 81

Ease of Implementation

87

Breadth of Features

86

Usability and Intuitiveness

83

Ease of IT Administration

83

Quality of Features

83

Business Value Created

82

Ease of Customization

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

77

Vendor Support

77

RingCentral MVP Reviews

Fernando C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

I like to recommend RingCentral MVP.

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

I did not believe how easy it would be to use this program and how well it fulfills its objective of running autonomously or manually if the user wishes, in every company that specializes in doing business via the web, RingCentral MVP is the best when starting a meeting or call with the most potential customers who wish to start a commercial process by this means, this software is capable of recording from beginning to end each of the words that can be part of a loyal or written contract, this program will archive this video automatically and will send it to the privacy of my email, this is fantastic.

What is your favorite aspect of this product?

The amount of storage space that this program provides to my system is incredible. This reinforces the advantage of having video archived in a safe and orderly manner for each of the deals that we constantly do in the cloud. RingCentral MVP helps us as a support in In case you want to see in detail everything that was discussed, I am very grateful for this program because thanks to it we can manage all the business processes that were made clear in the videoconferences, it is very useful to have within reach of your hand this program since it is a large number of calls that are made daily RingCentral MVP.

What do you dislike most about this product?

There are many people who have had problems with the technical service of this program, it is unfortunate how this department completely ruins the good experience you have been having with the program, since these people have not been of great help when we need to understand some aspect of the program. program that normally the technical service solves for you in a very short time, my experience when contacting these people has been a waste of time.

What recommendations would you give to someone considering this product?

I like to recommend RingCentral MVP because it fully meets its objective and you can record an endless number of calls that will facilitate your work and that of your company, RingCentral MVP is really easy to use and implement in your work since practically the program It plays automatically by itself and will send all the recordings directly to your email, this provides confidence and privacy when viewing all the fills you made.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Toni S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"Excellent tool for making calls, I love it."

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

Because of the high cost of calls, this program differentiates out from similar ones; nevertheless, similar services can be found on other platforms at lesser prices.

What is your favorite aspect of this product?

Even better than a pair of Bluetooth earphones, a Bluetooth earpiece allows me to take calls without interrupting my workflow. The ability to do multiple things at once, hands-free, is a huge time saver. While talking to you about the specifics of a file or setting up a meeting, I can simultaneously look through related digital files, check my email, and make any necessary edits to a document. I like not having to worry about dropping calls because I'm juggling a phone receiver between my shoulder and ear. With a hands-free headset and no desktop phone, you'll have more room for papers and other necessities.

What do you dislike most about this product?

The only ringtones are a standard ringer that often startles me or a quieter one that often goes unheard if I'm not looking at the proper monitor. Ringtones should be varied. Hold and release when taking many calls scares me too. The screen/options are neither intuitive or user-friendly. The old-fashioned ring is particularly unsettling while you're working quietly. Rather than the generic phone image, numerous calls might be labeled call one and call two. Not sure what the non-text message category is. It seems to create a whole different message that is often neglected because it is not a text or missed call phone message.

What recommendations would you give to someone considering this product?

This program comes highly recommended from me due to the excellent customer service they provide as well as the flexible platform they offer for calling services. The calling features are satisfactory, but the price is high in comparison to those of competing services.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Suhani P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Stay Connected And Productive All-Time With Modern

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

Not only are all of our employees facilitated with this UCaaS system for better communication, but we also provide our customers with such high-quality and unrivaled services to help them improve their communications. RingCentral Office can take the communication and collaboration of any enterprise to the next level. Its powers and open APIs are unmatched and it provides unified access to whatever we require for high-quality collaboration, in one dependable and simple-to-use cloud communication network. Enhance decision making Drive revenue growth

What is your favorite aspect of this product?

I like RingCentral Office cloud-based communication solution because of its agility, portability, and manageability that freed us from complex hardware management and maintenance issues. With its enhanced call management capabilities, we can get in-depth, real-time statistics to boost interaction, reduce technical problems, and improve team communication. Our meeting rooms have been changed into remote cooperation hubs, training courses have been transformed into HD seminars, and over the office, bonding has been transformed into video chats with RingCentral Office and this transformation has saved us a lot of money and time.

What do you dislike most about this product?

I wish they would display the foreign caller's name or identity along with the number because the caller number makes it difficult to figure out who is calling us and from where. The three-way calling approach is too complex because there are too many steps there, I wish they would make it simple as soon as possible. Prices had also steadily risen well over course of the agency's existence. They've also begun billing for offerings that were previously free, such as choices in our auto-receptionist selections that include on non-RingCentral segments. When the system collapses, no declarations are made.

What recommendations would you give to someone considering this product?

RingCentral comes highly recommended. It's an easy method to accomplish things like scheduling meetings with coworkers and outside help. The quality is excellent, and technical assistance is constantly available. It's user-friendly and straightforward to use. I am happy and would strongly advise other businesses and agencies to use your services. RingCentral MVP is a great and our favorite telephony system. With its rich collection of features and unmatched customizability, we have the option to build a truly customized and branded experience for customers as well as a truly personalized telephony system for our personal use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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