What is RingEX?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingEX?
Pros
- Respectful
- Transparent
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Web & Desktop Conferencing
Call Management
Centralized Management Portal
Secure Access
Continuous UCC
Third-Party Integration
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
RingEX Reviews
Hanna A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Amazing value for the price.
Likeliness to Recommend
What differentiates RingEX from other similar products?
RingCentral MVP is inexpensive and easy to implement, which reduces the overall cost of the product. This product provides a unique, static, dedicated conference call line for each user, which is extremely helpful to have on hand. Unlike RingCentral, comparable products do not include this feature in their basic packages. Additionally, RingCentral has been expanding the amount of out of box integrations they offer so they are definitely a front runner from that perspective. Having these prebuilt and out of box integrations for a range of apps, deeply add to its value within any organizations tech stack.
What is your favorite aspect of this product?
The quality and overall amount of prebuilt and out of box integrations.
What do you dislike most about this product?
The video conferencing is extremely poor quality and difficult to use, in comparison to other video conferencing apps.
What recommendations would you give to someone considering this product?
It is a great addition to any tech stack and as a VOIP it fulfills it’s purpose well, but do not rely on it for video conferencing. You should plan to supplement with a separate video conferencing app if you decide to implement RingCentral. That being said, the pricing is phenomenal for the value it provides.
Pros
- Friendly Negotiation
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Less Performance Enhancing
- Less Inspiring
- Under Delivered
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
User friendly great features
Likeliness to Recommend
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Effective Service
Jeremy L.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Excellent system with complete safety
Likeliness to Recommend
What differentiates RingEX from other similar products?
According to my experience with RingCentral and other similar products, it is a trustworthy and more stable communication platform for voice telephony, video conferencing, fax, conversations, and contact centers. RingCentral offers an open and flexible platform to enable easy customization of corporate operations and integration with top third-party business apps.
What is your favorite aspect of this product?
The ability to connect to applications from other parties is very flexible. The most incredible aspect is that we can alter UI components and because it not only simplifies our work but also supports automation, our ability to concentrate on our key points has tremendously benefited from this solution. Usually, we can finish its maintenance process and onboarding new users' tasks in a matter of minutes.
What do you dislike most about this product?
Connection problems that just cease operating for no apparent reason seem to be a very irritating problem. We also experience problems whenever new upgrades are released and we want to update the existing version of software to the newer one. We are unable to make full use of the features because it has so much more to deliver.
What recommendations would you give to someone considering this product?
To increase the flow of revenue and to boost internal as well as communication RingCentral is highly recommended by me actually by my entire team because we are currently using it and are completely happy with its functionality, my advice is that users must go for it if they want a more powerful and secure telephony system.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
