What is RingEX?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingEX?
Pros
- Respectful
- Transparent
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Web & Desktop Conferencing
Call Management
Centralized Management Portal
Secure Access
Continuous UCC
Third-Party Integration
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
RingEX Reviews
Saurabh S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Very easy to implement and use VOIP software
Likeliness to Recommend
What differentiates RingEX from other similar products?
The easy of accessing analytics on RC admin portal and the ease of just downloading it and using it seamlessly is the key factor why I love this app.
What is your favorite aspect of this product?
Messaging, Phone and Meetings all in 1 RC app.
What do you dislike most about this product?
Some bugs encountered at regular intervals that at times impact my workday
What recommendations would you give to someone considering this product?
Do go for it. It's cost effective and very efficient in what it's built for.
Pros
- Efficient Service
- Client Friendly Policies
- Acts with Integrity
- Generous Negotitation
Hanna A.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jun 2021
User friendly, reliable, no frills product
Likeliness to Recommend
What differentiates RingEX from other similar products?
What makes RingCentral stand out in its field is its ease of use. It is extremely user friendly and requires almost no training (very little) to give a new employee or a current employee the ability to use all the features RingCentral provides, on a daily basis.
What is your favorite aspect of this product?
My favorite aspect would have to be the simplicity of the product. It’s a no frills product, but that makes it’s easy to use, affordable and reliable.
What do you dislike most about this product?
I wish RingCentral was more innovative as far as developing features on an ongoing basis to keep up with users developing needs.
What recommendations would you give to someone considering this product?
If your looking for an affordable, reliable, easy to use VOIP provider, RingCentral is an awesome option. Just don’t be surprised that it is less robust in terms of features it provides compared to others in the field.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Acts with Integrity
Cons
- Commodity Features
- Slower Product Innovation
- Less Inspiring
Felix S.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2021
Constant connection disappointment
Likeliness to Recommend
What differentiates RingEX from other similar products?
Other products are more efficient when trying to connect a meeting. However, the user has to download a program to enter a meeting. Moreover, it does not work with all systems and is not friendly to the user from mobile.
What is your favorite aspect of this product?
Nothing, Rincentral has nothing special to offer. I prefer to use other applications in the market.
What do you dislike most about this product?
Connection problems and application download from any user.
What recommendations would you give to someone considering this product?
There are many applications available in the market. Easier to use and more productive. RingCentral will be very expensive for the ROI it provides. Many times we had to jump to another conference platform because Ringceltral was not working.
Pros
- Respectful
- Trustworthy
- Caring
Cons
- Charges for Enhancements
- Less Reliable
- Vendor Friendly Policies
