What is RingEX?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingEX?
Pros
- Respectful
- Transparent
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Web & Desktop Conferencing
Call Management
Centralized Management Portal
Secure Access
Continuous UCC
Third-Party Integration
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
RingEX Reviews
Paul M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Unified communication tool
Likeliness to Recommend
What differentiates RingEX from other similar products?
It's simple to keep track of callers and recordings once anyone sets the transfer keys, hrs, choices, and which phones ring whenever it's actually a pretty strong system that keeps the contact center running smoothly.
What is your favorite aspect of this product?
I utilize RingCentral as my phone system. I mostly use the desktop application. The phone app is also installed on mine. RingCentral will satisfy our future requirements. With RingCentral, we can now replace more contracts, in-house systems, and systems from other vendors.
What do you dislike most about this product?
So far, our experience has been so positive that I'm having a hard time coming up with any drawbacks. Some people might find the first setup difficult. The program has a lot of capabilities, so that's to be anticipated but they more than make up for it with outstanding customer support that will help you every step of the way.
What recommendations would you give to someone considering this product?
If you have ever used a similar corporate messaging solution that can handle both group and direct chats, the messaging module will be instantly recognizable to you. The amenities we've all grown accustomed to with the development of remote working, like screencasting and chat, are available once the meeting is up and running.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Zafar A.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2023
It is mobile and easy to use.
Likeliness to Recommend
What differentiates RingEX from other similar products?
This product is great on desktop, on mobile, on tablet. You can use it perfectly on the go. If the office is on the go, it will suite you perfectly.
What is your favorite aspect of this product?
Thу product is easy to use on our mobile devices or office stationery devices. It perfectly works with voice calls, with messaging. The remote offices are suiting this app just right.
What do you dislike most about this product?
Sometimes calls are not coming through, but I assume it is more connection issues instead of product lack.
What recommendations would you give to someone considering this product?
Offices on the go, such as construction office, logistics office and other remote offices will find this product very useful in their daily business routine.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Will R.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
Great product, but support disappoints.
Likeliness to Recommend
What differentiates RingEX from other similar products?
Breadth of product features.
What is your favorite aspect of this product?
Ease of administration
What do you dislike most about this product?
Vendor support.
What recommendations would you give to someone considering this product?
Make sure your rep is dedicated.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Vendor's Interest First
- Less Caring
- Vendor Friendly Policies
