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RingCentral, Inc

RingEX

Composite Score
8.1 /10
CX Score
8.2 /10
Category
RingEX
8.1 /10

What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 81

Mobility

85

Audio Transcription

84

Communications

83

Web & Desktop Conferencing

83

Call Management

83

Centralized Management Portal

83

Secure Access

82

Continuous UCC

80

Third-Party Integration

80

Speech Access and Personal Assistant

79

Session Border Controller

79

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Breadth of Features

86

Usability and Intuitiveness

84

Ease of IT Administration

83

Quality of Features

83

Business Value Created

82

Ease of Customization

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

78

Vendor Support

77

RingEX Reviews

George C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The wonders that this program performs in my work.

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

It is important to maintain a stable conversion and communication with each of my company's clients, with the help of RingCentral MVP this is totally possible since it provides me with multiple high-quality business calls to manage each of my sales and it is possible to record all aspects of these conversations so as not to lose sight of every detail, this program is really useful since it is a really comfortable space to negotiate without any complications that interrupt each one of these projects in the cloud, the functionality of this program differentiates it from rest.

What is your favorite aspect of this product?

The wonders that this program performs in my work area is to control the communication I have with all my clients in a clean and safe space to carry out each of these businesses with multiple clients and in distant locations, RingCentral MVP brings us closer and offers us having the support of recording all calls automatically for the safety of both parties to the negotiation, this is possible through your appeals and mobile versions for my devices as well as obviously from the security of my desk, it is always a pleasure to work with this program because I have the ease of using it from any moment.

What do you dislike most about this product?

In my personal case, I would like this program to be a little more interactive in calls and have the versatility to link other video conferences. The truth is that this program can be a bit basic when contacting clients in calls, there are no options to do The negotiation with my clients is much more dynamic as well as if the size and weight of each video were not so heavy, this is a problem when I want to share this video to other platforms, I would like it to be a little lighter.

What recommendations would you give to someone considering this product?

RingCentral MVP is the first program that he recommended to have a backup in each of the calls that are made on the web, it is always good to have the opportunity to see move me all the conversions and points that are established in a business and thanks to the help With this program you can have the enormous advantage of reviewing every detail to maintain the credibility of the sale, without a doubt it is worth having this program to automate the recording of all your businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fernando C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

I like to recommend RingCentral MVP.

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

I did not believe how easy it would be to use this program and how well it fulfills its objective of running autonomously or manually if the user wishes, in every company that specializes in doing business via the web, RingCentral MVP is the best when starting a meeting or call with the most potential customers who wish to start a commercial process by this means, this software is capable of recording from beginning to end each of the words that can be part of a loyal or written contract, this program will archive this video automatically and will send it to the privacy of my email, this is fantastic.

What is your favorite aspect of this product?

The amount of storage space that this program provides to my system is incredible. This reinforces the advantage of having video archived in a safe and orderly manner for each of the deals that we constantly do in the cloud. RingCentral MVP helps us as a support in In case you want to see in detail everything that was discussed, I am very grateful for this program because thanks to it we can manage all the business processes that were made clear in the videoconferences, it is very useful to have within reach of your hand this program since it is a large number of calls that are made daily RingCentral MVP.

What do you dislike most about this product?

There are many people who have had problems with the technical service of this program, it is unfortunate how this department completely ruins the good experience you have been having with the program, since these people have not been of great help when we need to understand some aspect of the program. program that normally the technical service solves for you in a very short time, my experience when contacting these people has been a waste of time.

What recommendations would you give to someone considering this product?

I like to recommend RingCentral MVP because it fully meets its objective and you can record an endless number of calls that will facilitate your work and that of your company, RingCentral MVP is really easy to use and implement in your work since practically the program It plays automatically by itself and will send all the recordings directly to your email, this provides confidence and privacy when viewing all the fills you made.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Toni S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"Excellent tool for making calls, I love it."

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

Because of the high cost of calls, this program differentiates out from similar ones; nevertheless, similar services can be found on other platforms at lesser prices.

What is your favorite aspect of this product?

Even better than a pair of Bluetooth earphones, a Bluetooth earpiece allows me to take calls without interrupting my workflow. The ability to do multiple things at once, hands-free, is a huge time saver. While talking to you about the specifics of a file or setting up a meeting, I can simultaneously look through related digital files, check my email, and make any necessary edits to a document. I like not having to worry about dropping calls because I'm juggling a phone receiver between my shoulder and ear. With a hands-free headset and no desktop phone, you'll have more room for papers and other necessities.

What do you dislike most about this product?

The only ringtones are a standard ringer that often startles me or a quieter one that often goes unheard if I'm not looking at the proper monitor. Ringtones should be varied. Hold and release when taking many calls scares me too. The screen/options are neither intuitive or user-friendly. The old-fashioned ring is particularly unsettling while you're working quietly. Rather than the generic phone image, numerous calls might be labeled call one and call two. Not sure what the non-text message category is. It seems to create a whole different message that is often neglected because it is not a text or missed call phone message.

What recommendations would you give to someone considering this product?

This program comes highly recommended from me due to the excellent customer service they provide as well as the flexible platform they offer for calling services. The calling features are satisfactory, but the price is high in comparison to those of competing services.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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