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RingCentral, Inc

RingEX

Composite Score
8.1 /10
CX Score
8.2 /10
Category
RingEX
8.1 /10

What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 81

Mobility

85

Audio Transcription

84

Communications

83

Web & Desktop Conferencing

83

Call Management

83

Centralized Management Portal

83

Secure Access

82

Continuous UCC

80

Third-Party Integration

80

Speech Access and Personal Assistant

79

Session Border Controller

79

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Breadth of Features

86

Usability and Intuitiveness

84

Ease of IT Administration

83

Quality of Features

83

Business Value Created

82

Ease of Customization

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

78

Vendor Support

77

RingEX Reviews

Suhani P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Stay Connected And Productive All-Time With Modern

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

Not only are all of our employees facilitated with this UCaaS system for better communication, but we also provide our customers with such high-quality and unrivaled services to help them improve their communications. RingCentral Office can take the communication and collaboration of any enterprise to the next level. Its powers and open APIs are unmatched and it provides unified access to whatever we require for high-quality collaboration, in one dependable and simple-to-use cloud communication network. Enhance decision making Drive revenue growth

What is your favorite aspect of this product?

I like RingCentral Office cloud-based communication solution because of its agility, portability, and manageability that freed us from complex hardware management and maintenance issues. With its enhanced call management capabilities, we can get in-depth, real-time statistics to boost interaction, reduce technical problems, and improve team communication. Our meeting rooms have been changed into remote cooperation hubs, training courses have been transformed into HD seminars, and over the office, bonding has been transformed into video chats with RingCentral Office and this transformation has saved us a lot of money and time.

What do you dislike most about this product?

I wish they would display the foreign caller's name or identity along with the number because the caller number makes it difficult to figure out who is calling us and from where. The three-way calling approach is too complex because there are too many steps there, I wish they would make it simple as soon as possible. Prices had also steadily risen well over course of the agency's existence. They've also begun billing for offerings that were previously free, such as choices in our auto-receptionist selections that include on non-RingCentral segments. When the system collapses, no declarations are made.

What recommendations would you give to someone considering this product?

RingCentral comes highly recommended. It's an easy method to accomplish things like scheduling meetings with coworkers and outside help. The quality is excellent, and technical assistance is constantly available. It's user-friendly and straightforward to use. I am happy and would strongly advise other businesses and agencies to use your services. RingCentral MVP is a great and our favorite telephony system. With its rich collection of features and unmatched customizability, we have the option to build a truly customized and branded experience for customers as well as a truly personalized telephony system for our personal use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dani B.

  • Role: Human Resources
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

The new phone system is RingCentral

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It appears like Ring Central is just as simple to set up as our old VOIP software, if not simpler, and it requires minimal time to train new users.

What is your favorite aspect of this product?

Finding an extension, either by its name or its number, is easy. The ability to send a coworker a text message while on the phone is a fantastic bonus. When you can't get to your desk computer, the Ring Central mobile app allows you to take and make business calls on the go without ever revealing your personal number.

What do you dislike most about this product?

The sole drawback is that the date and time of a video meeting scheduled in Ring Central will change when transferred to Outlook, necessitating reentry of the right information.

What recommendations would you give to someone considering this product?

To avoid having to utilize the receptionist's headset and app interface, Ring Central also offers a guest app that may be used by anyone who is participating in receptionist coverage. Using the app frees you from your workstation, making it simpler for clerical workers and runners to get things done.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

Amanda A.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic tool for our business communication need

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

RingCentral is offering personal call-making and sending/receiving of e-faxes capabilities all-in-one system. Frankly speaking, its chat component was nice and I had no problems using this console. The best ever option to use mobile functions when at home with the internet is RingCentral.

What is your favorite aspect of this product?

RingCentral MVP is a fantastic VoIP framework that offers everything we desire with only a simple touch and is incredibly simple to use. All of its elements are easily accessible through its unified center console. I as a user of this platform frequently receive more from the software than I anticipated. The reporting component is superb; we may set reports to be delivered automatically rather than by hand.

What do you dislike most about this product?

Sometimes, its pop-up may not appear, but calls are still coming, requiring me to restart my system in order for them to disconnect the coming call or for me to be able to respond to the call. When the system has problems, there may be moments when the internet connectivity has limited capability.

What recommendations would you give to someone considering this product?

RingCentral MVP is a wise choice to put in place. Setting up a phone system with RingCentral MVP is fairly simple and flawless. The creation of a business communication line for a startup company only takes a few moments. It offers all the capabilities that a contemporary VoIP system must have, and it is extensively adopted across a variety of platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

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