What is RingEX?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingEX?
Pros
- Respectful
- Transparent
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Web & Desktop Conferencing
Call Management
Centralized Management Portal
Secure Access
Continuous UCC
Third-Party Integration
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
RingEX Reviews
Mike W.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2022
A must have for Work-at-Home
Likeliness to Recommend
What differentiates RingEX from other similar products?
Ring Central could be closely compared to a Microsoft E5 subscription plan without the high price. Once you load this app on a laptop and cell phone, the boundaries of the office disappear.
What is your favorite aspect of this product?
The best part of RingCentral is the mobility. I can do everything from my cellphone or laptop. I don't have to be tied to the office or a desk, I can work from anywhere. You can make and receive calls on your cellphone without giving away your personal phone number. You can setup distinctive ring tomes to differentiate personal calls from work calls. Custome greetings, working hours, etc - the list goes on and on.
What do you dislike most about this product?
Some users find the video interface more confusing that something like Microsoft Teams.
What recommendations would you give to someone considering this product?
Just try it - you will find that the product pays for itself quickly. If you are on a legacy phone system, giving your users the freedom of mobility while reducing costs is a major win-win.
Pros
- Reliable
- Efficient Service
- Effective Service
- Transparent
Cons
- Charges for Enhancements
- Leverages Incumbent Status
Ankan M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Hassle free communication
Likeliness to Recommend
What differentiates RingEX from other similar products?
Provide a fast and intuitive UI
What is your favorite aspect of this product?
Screen Sharing features
What do you dislike most about this product?
The Mobile UI could be more intuitive. Sometimes its hard to find out commonly used buttons in it.
What recommendations would you give to someone considering this product?
Its good, unless you try, you can feel it.
Pros
- Performance Enhancing
- Enables Productivity
- Generous Negotitation
- Transparent
Nishant Kumar S.
- Role: Information Technology
- Industry: Shipping
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Easy to use but undifferentiated
Likeliness to Recommend
What differentiates RingEX from other similar products?
The freemium feature is not constrained to a time limit which enables the users to continue the usage till it becomes important to purchase
What is your favorite aspect of this product?
Mobility support, Cloud recordings and management of the collaterals
What do you dislike most about this product?
Nothing much but its difficult to really distinguish the product from a competitor
What recommendations would you give to someone considering this product?
Product adoption across the organization is an important aspect. Look at the possibility of the product being used across the org
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Commodity Features
