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Robin

Robin

Composite Score
6.3 /10
CX Score
5.6 /10
Category
Robin
6.3 /10

What is Robin?

Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.

Company Details


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Awards & Recognition

Robin won the following awards in the Space Management category

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Robin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robin.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

70 Likeliness to Recommend

Down 1
Since last award

69 Plan to Renew

Down 1
Since last award

63 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
59%
Negotiation and Contract:
38%
Conflict Resolution:
67%
Strategy & Innovation:
49%
Service Experience:
63%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+53 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robin?

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19% Negative
16% Neutral
65% Positive

Pros

  • Fair
  • Enables Productivity
  • Saves Time
  • Client Friendly Policies

Cons

  • Commodity Features
  • Under Delivered
  • Vendor's Interest First

Feature Ratings

Average 79

Workspace Maps/Floorplans

85

Multi Device Capability

80

Space Descriptions

80

API Integration

80

Reservation System

80

Dashboards and Reporting

78

Administrator Controls

78

Phone Integration

76

Workflows and Notifications

73

Custom Search

71

Contact Tracing

66

Vendor Capability Ratings

Average 75

Availability and Quality of Training

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Ease of Customization

80

Ease of Implementation

79

Business Value Created

75

Breadth of Features

75

Ease of Data Integration

73

Quality of Features

72

Product Strategy and Rate of Improvement

64

Vendor Support

59

Robin Reviews

Felix K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Features Disappoint

Likeliness to Recommend

5 /10

What differentiates Robin from other similar products?

None - The features are in other products as well.

What is your favorite aspect of this product?

The features and floor layout are quite good, if they could be implemented in a better and intuitive way.

What do you dislike most about this product?

The interface is extremely hard to navigate for both Mobile and web apps. Also, there are a lot of unnecessary steps you need to take, like 5 clicks to make a reservation.

What recommendations would you give to someone considering this product?

It's a 5 for me, and I would hesitate to recommend it.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Cons

  • Commodity Features

Fariz F.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic product with quality features

Likeliness to Recommend

9 /10

What differentiates Robin from other similar products?

Robin's unique variety of features and ease of usage is what differentiates it from competitors in the market

What is your favorite aspect of this product?

Its intuitiveness, great variety of capabilities and overall simplicity is what enables productivity for your business which is a greatly valued asset for anyone

What do you dislike most about this product?

During my time of usage of this product there was not a single case which made me dislike anything about it

What recommendations would you give to someone considering this product?

It is truly a fantastic, great-for-value product which is crucial to get for your business

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Yusif M.

  • Role: Student Academic
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Likeliness to Recommend

7 /10

What differentiates Robin from other similar products?

Simplicity and intuitiveness

What is your favorite aspect of this product?

Desk reservation and map features

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Caring

Most Popular Robin Comparisons

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