What is Robin?
Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceRobin Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Robin.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
70 Likeliness to Recommend
Down
1
Since last award
69 Plan to Renew
Down
1
Since last award
63 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 59%
- Negotiation and Contract:
- 39%
- Conflict Resolution:
- 67%
- Strategy & Innovation:
- 49%
- Service Experience:
- 63%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+54 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Robin?
Pros
- Fair
- Saves Time
- Enables Productivity
- Client Friendly Policies
Cons
- Commodity Features
- Under Delivered
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workspace Maps/Floorplans
Multi Device Capability
Space Descriptions
API Integration
Reservation System
Dashboards and Reporting
Administrator Controls
Phone Integration
Workflows and Notifications
Custom Search
Contact Tracing
Vendor Capability Ratings
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Robin Reviews
Vonn P.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Super pricey, no support, did not satisfy my needs
Likeliness to Recommend
What differentiates Robin from other similar products?
Their after-sales follow up is dismal compared to other companies. I had a set list of requirements. Robin indicated that it would cost $125 per desk for the year. That was more money then I wanted to spend. They then indicated a different (lower cost) program but failed to mention that it wouldn't satisfy my list of requirements. Yes, I failed to reconfirm, but they signed me up anyway and 2 days after launching they reconfirmed that my requirements were not going to be met at the level we were at and that I could pay the higher price, and that a refund would not be available to me (seriously 2 days into the contract).
What is your favorite aspect of this product?
Very intuitive and easy to use. Lots of cool features.
What do you dislike most about this product?
I felt a bit of bait and switch and when I looked to get a refund they told me on no uncertain terms would they do that. Went right up to the top and was told I couldn't be helped. I let them know that they got the initial year's worth of sales from me and that I would never by from them again. To add insult to injury, although we severed our contract after a year, the software kept sending emails to employees, with no ability on their end to fix it.
What recommendations would you give to someone considering this product?
NOT AT ALL
Pros
- Reliable
- Enables Productivity
- Saves Time
- Client Friendly Policies
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Felix K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Features Disappoint
Likeliness to Recommend
What differentiates Robin from other similar products?
None - The features are in other products as well.
What is your favorite aspect of this product?
The features and floor layout are quite good, if they could be implemented in a better and intuitive way.
What do you dislike most about this product?
The interface is extremely hard to navigate for both Mobile and web apps. Also, there are a lot of unnecessary steps you need to take, like 5 clicks to make a reservation.
What recommendations would you give to someone considering this product?
It's a 5 for me, and I would hesitate to recommend it.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Cons
- Commodity Features
Fariz F.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Jan 2023
Fantastic product with quality features
Likeliness to Recommend
What differentiates Robin from other similar products?
Robin's unique variety of features and ease of usage is what differentiates it from competitors in the market
What is your favorite aspect of this product?
Its intuitiveness, great variety of capabilities and overall simplicity is what enables productivity for your business which is a greatly valued asset for anyone
What do you dislike most about this product?
During my time of usage of this product there was not a single case which made me dislike anything about it
What recommendations would you give to someone considering this product?
It is truly a fantastic, great-for-value product which is crucial to get for your business
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
