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What is Sage CRM?
Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sage CRM?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Sales Management
Analytics and Reporting
Lead Management
Account and Contact Management
Activity and Workflow Management
Telephony and Call Center Management
Collaboration
Marketing Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Sage CRM Reviews
Harry E.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
An amazing customer management product
Likeliness to Recommend
What differentiates Sage CRM from other similar products?
With this piece of software, everything can be done in a variety of ways. However, certain users will also adore it. The functioning is rather seamless once you fully comprehend how the system operates. Going from one step to the next made logical sense. For our clients, Sage CRM has been excellent. We can ensure everyone has access to specific papers by using the functionality of the shared document.
What is your favorite aspect of this product?
It maintained records of received and sent projects, inventories, sales, tax reports, etc. It is possible to customize the application's layout so that it is easy to manage client information and attract potential customers. Leaving notes is fantastic for the entire sales staff to evaluate and comprehend what was discussed. Each feature Sage provides is advantageous. Sage never fails us, yet we are completely dependent on it.
What do you dislike most about this product?
CSV files must be able to be uploaded. Making a drawing journal with 500 sheets, some of which have repeated names and dates, can take some time. It can sometimes be challenging to read the body of texts while drafting because the text window needs to be enlarged to remove unused or unneeded items.
What recommendations would you give to someone considering this product?
Field-based salespeople benefit greatly from quickly and effectively. The ability to manage our leads and prospects at every stage of the sales funnel was what I appreciated best. My life and the lives of my coworkers were made considerably simpler by being able to track the many stages in one user-friendly app.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Outstanding accounts management tool.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mykhailo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Friend of sales teams and customer success
Likeliness to Recommend
What differentiates Sage CRM from other similar products?
We have been able to see a constant improvement in sales and the performance of the sales teams as such; it simplifies the storage and consultation of customer data and, therefore, the contact and interaction with them. We have been able to sustain a perfect relationship with customers, and at the same time, it has helped us to increase sales performance with significant savings of time and energy.
What is your favorite aspect of this product?
Sage CRM has brought a lot to our sales team and has made things easier in the organization. Its user interface is intuitive on a large scale and is not difficult to use. The features it integrates help us capture and store all the information our sales team may need to onboard customers, improve customer relationships, offer the most appropriate products and services, and effectively drive sales. I love being able to have such a powerful, flexible and efficient CRM tool in my organization.
What do you dislike most about this product?
In the invoicing area there are certain field limitations; so far it is the only thing I have not liked, otherwise it has been exceptional.
What recommendations would you give to someone considering this product?
We have chosen this tool because of its ability to store and query customer data, it makes everything easier for our sales reps and related personnel. It is a powerful CRM tool and brings significant time and energy savings to the sales and customer relationship teams.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
