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Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details


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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Fair

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 84

Availability and Quality of Training

85

Ease of Customization

85

Ease of Data Integration

84

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Breadth of Features

80

Sage CRM Reviews

Reinhert M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

My moment with the best CRM Software.

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

I can upload an unlimited number of documents of any size at a given time. Flexible placement on various screens and can easily add to search finders as compared to other softwares I’ve used previously. Customer grouping eases separation of customers for reporting and setup purposes. Sage is highly customizable and allows consolidating functions from more than one legacy databases into one single solution. The ability to do advanced customization using a variety of tools like VB.Net, ASP, and Java Script is a plus for me.

What is your favorite aspect of this product?

Advanced customization with tools like ASP, VB.Net

What do you dislike most about this product?

Doesn’t have upfront pricing. Running reports takes longer than usual, that’s quite unfortunate given that i work on a timeline.

What recommendations would you give to someone considering this product?

Try it, you won’t regret using it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mohammed Haseeb A.

  • Role: Consultant
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Cost effective solution for growing businesses.

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

The integration and scalability of product offers out of the box solutions to the multiple line of businesses.

What is your favorite aspect of this product?

Lead Management

What do you dislike most about this product?

Hosting requires VPN setup.

What recommendations would you give to someone considering this product?

Good solution to manage the resources at the optimum level.

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Client Friendly Policies

Yan L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Fairly low cost, good for small size companies.

Likeliness to Recommend

6 /10

What differentiates Sage CRM from other similar products?

What differentiates Sage CRM from other similar products is primary cost.

What is your favorite aspect of this product?

My favorite aspect of this product is also price.

What do you dislike most about this product?

not as robust as other CRMs such as Salesforce

What recommendations would you give to someone considering this product?

if you have limited budget for a CRM, I'd recommend Sage.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Acts with Integrity

Cons

  • Vendor Friendly Policies

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