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Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details


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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Fair

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 84

Availability and Quality of Training

85

Ease of Customization

85

Ease of Data Integration

84

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Breadth of Features

80

Sage CRM Reviews

George N.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Great CRM platform

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

Sage CRM is completely based on cloud platform so am able to access it from anywhere. Fact that during this pandemic era we all had to mostly work from home this stood out for me

What is your favorite aspect of this product?

Ease of use and implementation. It also integrates so well with other platforms from the cloud version. It helps me manage sales lead because it has the potential to auto create new contact of sales lead and it also allows track each individual team member performance. It has a very good sales management and that's why salesforce activities are fully functioning.

What do you dislike most about this product?

Sometimes to upload a huge chunk of data in CSV file may take you forever

What recommendations would you give to someone considering this product?

A good sales management software for growing companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

EMMA B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Great CRM for Small And Medium Sized Companies

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

It is able to intergrate to our accounting system. The user database can be customized.

What is your favorite aspect of this product?

Sage CRM does great when it comes to lead tracking , helps an organization keep track of their prospects. Through Sage CRM one can send mass emails to clients. Sage CRM has helped us generate workflows in regards to our main processes in the business. With the reporting fearture , the organization is able to gain insight on performance. Sage CRM does forecasting and pipeline. Opportunity management. Very easy to use and very intuitive.

What do you dislike most about this product?

There is nothing to dislike so far.

What recommendations would you give to someone considering this product?

I would higly recommend Sage CRM to small and mid sized organizations to drive sales and business productivity by managing existing relationship with clients and generate new ones.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Trevor C.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

I am not really sure, it works well

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing it works great

What recommendations would you give to someone considering this product?

Look into what you need specifically

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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