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Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details


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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Fair

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 84

Availability and Quality of Training

85

Ease of Customization

85

Ease of Data Integration

84

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Breadth of Features

80

Sage CRM Reviews

Brittany A.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Excellent CRM tool

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

With sage CRM it helps centralize old and new contacts making sale easier for you. It also helps in sending both individual and mass mails. Sage CRM offers a full set of features such as case management, marketing campaigns and it's very easy to navigate between the dashboard, to the leads, contacts deals tasks calendars and reports.

What is your favorite aspect of this product?

It's functionality and ease of use plus solving the ability to send mass mails

What do you dislike most about this product?

Inability to upload csv files but am hopeful this will be resolved soon

What recommendations would you give to someone considering this product?

It's an excellent CRM tool for a growing medium sized company, so I highly recommend the

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manasa G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Perfect Expenses Tracking CRM Solution.

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

The choice making on either to use Sage CRM as as installed version or the Hosted solution.

What is your favorite aspect of this product?

The quick and simple proposal creation by the user.

What do you dislike most about this product?

This CRM unlike others has no dislike i can tell.

What recommendations would you give to someone considering this product?

Easy tool to manipulate, simple and easy to create proposals, and the CRM tool helps on contacts gathering in one single point.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Glen K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

A very efficient tool

Likeliness to Recommend

8 /10

What differentiates Sage CRM from other similar products?

Sage CRM is a robust tool that helps users to know customers with many details thanks to the powerful analyzes that can be executed, this tool allows us to evolve in a comfortable and fluid way to obtain an automated improvement in sales.

What is your favorite aspect of this product?

Automated analytics is the feature I appreciate most about Sage CRM, we get to know what the interests of customers are with such analytics. Sage CRM is a very effective tool to improve sales and it is very safe, we are very satisfied.

What do you dislike most about this product?

Sage CRM is a very capable tool to improve sales, but I think the interface is a bit outdated and they need to be able to improve and optimize it.

What recommendations would you give to someone considering this product?

Success is fully assured with Sage CRM, you can always count on this tool, I recommend you buy it and try it yourself so that you can achieve your goals.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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