What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Sarah c.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2024
Requires large investment
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Variety of features
What is your favorite aspect of this product?
Customization
What do you dislike most about this product?
Cost and implementation
What recommendations would you give to someone considering this product?
Requires considerable investment
Pros
- Transparent
- Helps Innovate
- Continually Improving Product
- Reliable
Ralf K.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Streamlined procurement through B2B integration
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Salesforce B2B Commerce Cloud has allowed me to place all orders through a centralized portal with full real-time visibility. Both ourselves and our suppliers can track shipments, inventory levels, and invoices without manual updates. This process automation level reduces errors and friction. The shared transaction record synchronizes all parties.
What is your favorite aspect of this product?
As a purchasing planner, I coordinate with many internal and external stakeholders. Connecting the Salesforce B2B Commerce Cloud to our procurement processes has been transformative. The platform allows me to create orders with all the necessary information already filled in, such as product details, pricing agreements, delivery addresses, and purchase order numbers. Vendors can then use supplier portals to check the status of their orders, confirm receipts, and provide shipping notices directly to us.
What recommendations would you give to someone considering this product?
Interconnecting our procurement systems through the B2B Commerce Cloud yielded measurable efficiency gains. Integrating approvals would further optimize spending, although budgets are currently managed separately. If your organization is looking to digitize its purchasing process, I highly recommend considering the B2B Commerce Cloud. It provides seamless end-to-end process visibility and control.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matt O.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Offers efficient order and inventory management.
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Simplify the user interface to make it easier to use for customers and administrators. Offer more flexible scalability options to adapt to the needs of any businessIt can easily grow and adapt as the company grows. Allows you to easily integrate with other platforms and tools.
What is your favorite aspect of this product?
Allow greater flexibility in customizing the shopping experience. Facilitate integration with other e-commerce tools and platforms.
What do you dislike most about this product?
It can be expensive both in terms of licensing and implementation and customization costs. It can be complicated to implement and configure. Being integrated with Salesforce CRM, the platform could be overly dependent on this tool.
What recommendations would you give to someone considering this product?
Despite offering customization, it may have limitations compared to other more flexible platforms. It may take time to get familiar with the platform and get the most out of its features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
