What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Get AssistanceSalesforce B2B Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Catalog Management
Shopping Cart Management
Multi-Storefront
Multi-Language Support
Order Management
Payment Processing
Guided Selling
Content Management
ERP Integration
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Amanda D.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
I love using Salesforce, and the learning it comes
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Salesforce is more intuitive
What is your favorite aspect of this product?
I love the learning resources available through Salesforce College
What do you dislike most about this product?
The products requires a lot of maintenance, and if not done regularly, Salesforce does not report accurately
What recommendations would you give to someone considering this product?
No changes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ana Carla R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Incredible customization, super satisfied!
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Highly customizable product, easy to use and integrate with other Salesforce clouds.
What is your favorite aspect of this product?
Integration with marketing cloud, for abandoned cart work.
What do you dislike most about this product?
Nothing to declare.
What recommendations would you give to someone considering this product?
Sensational product, the incredible amount of customization possible is totally worth it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Pratyush S.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Great features, easy implementation!
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Salesforce B2B Commerce Cloud is the market leader in this segment as it provides a lot of features which integrate really well with Salesforce's built in features and capabilities.
What is your favorite aspect of this product?
My favorite aspect of this product is their catalog management and the Content Management System(CMS).
What do you dislike most about this product?
The response time of the site is something I do not like. It should be faster provided it's all cloud based.
What recommendations would you give to someone considering this product?
Checkout the features, consider the price if it's profitable for them and then make the decision.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Client Friendly Policies
