
What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
Up
1
Since last award
79 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 90%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews

Siddharth M.
- Role: Consultant
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Oct 2024
Fantastic product which never disappoints
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
As it is natively linked from Salesforce Cloud user can use it directly from Salesforce CRM discuss about the records like opportunities, Cases
What is your favorite aspect of this product?
The most important is best part is it is linked directly into the Salesforce CRM.
What do you dislike most about this product?
limited customization option
What recommendations would you give to someone considering this product?
Evaluate chatter limitations and work with your team to link in the business workflow to leverage it in the best possible way
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Respectful

Christopher B.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2024
Not a necessary component for SalesForce
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
There is not much differentiation, to be honest.
What is your favorite aspect of this product?
Integration with SalesForce
What do you dislike most about this product?
One more product / feature to manage.
What recommendations would you give to someone considering this product?
Think twice
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Commodity Features
- Less Effective Service
- Vendor Friendly Policies

Aaryaman V.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter differentiates itself with deep integration into the Salesforce CRM, enabling secure, context-specific collaboration directly within business processes.
What is your favorite aspect of this product?
I love how Salesforce Chatter seamlessly integrates with CRM workflows, making collaboration directly tied to customer data and business processes.
What do you dislike most about this product?
Its user interface can feel cluttered at times, especially when managing multiple discussions, which might slow down productivity.
What recommendations would you give to someone considering this product?
If you're already using Salesforce, Chatter is an excellent tool to enhance teamwork. Focus on customizing it to fit your workflow, and consider training your team to avoid overwhelming them with features.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features