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Salesforce.com Inc

Salesforce Chatter

Composite Score

8.1 /10

CX Score

8.2 /10

46 Reviews Write a Review

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative

4% Neutral

89% Positive

Pros

Trustworthy
Acts with Integrity
Appreciates Incumbent Status
Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

Instant Messaging

Granular Access Management

Document Collaboration

Screen Sharing

Task Management

Integration With Productivity Tools

Notifications

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Also Featured in...

Employee Communications

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View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Daniel M.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Great collaboration tool!

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter stands out due to its native integration with the Salesforce ecosystem, enabling easy access to customer, sales, and service data. It offers real-time collaboration, customizable feeds and groups, robust security features, and mobile optimization, making it an attractive solution for organizations seeking integrated and secure collaboration.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Chatter is its seamless integration with the Salesforce ecosystem, allowing easy access to relevant data while collaborating in real time. This enhances communication and helps teams make quicker, more informed decisions.

What do you dislike most about this product?

What I like least about Salesforce Chatter is the lack of advanced customization options. While the platform offers useful features, some functionalities could be more flexible to better meet the specific needs of teams.

What recommendations would you give to someone considering this product?

For anyone considering purchasing Salesforce Chatter, I highly recommend exploring its seamless integration with other tools and taking advantage of its real-time collaboration features. Consider how it can scale with your organization's growth and ensure your team has access to excellent training and support. Additionally, seeking feedback from other companies using the platform can provide valuable insights. These steps can help you make a confident decision and ensure that Chatter exceeds your team's expectations!

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Vendor's Interest First
Less Generous

Simon B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic tool!

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Very easy and intuitive to use. Chatter was our first choice since we had already other Salesforce products

What is your favorite aspect of this product?

Ease of use and relatively low cost

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

If you already use other Salesforce products, this is a no brainer. You have to get Chatter over other tools

Pros

Enables Productivity
Unique Features
Efficient Service
Inspires Innovation

Mayur C.

Role: Finance
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Very easy to use and integrated on the Sales CRM

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Its inclusive nature makes it an excellent medium for expanding social circle. Excellent tool for remote employees.

What is your favorite aspect of this product?

Group and collaboration key features are outstanding.

What do you dislike most about this product?

Cannot use this outside of the CRM environment

What recommendations would you give to someone considering this product?

The app is free if you already have a Salesforce account but If you don't it is charged. Can be made free for wider reach

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Salesforce Chatter

What is Salesforce Chatter?

Company Details

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Awards & Recognition

Salesforce Chatter Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Instant Messaging Real-time, text-based communication between two or more people

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Notifications Tool alerts business of an application generated event.

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Communications

Salesforce Chatter Reviews

Daniel M.

Great collaboration tool!

Likeliness to Recommend

Pros

Cons

Simon B.

Fantastic tool!

Likeliness to Recommend

Pros

Mayur C.

Very easy to use and integrated on the Sales CRM

Likeliness to Recommend

Pros

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Feature Ratings

File Sharing Collaboration

Instant Messaging

Granular Access Management

Document Collaboration

Screen Sharing

Task Management

Integration With Productivity Tools

Notifications

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training