What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Chatter Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Chatter.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
Up
1
Since last award
79 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 90%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Salesforce Chatter Reviews
Rifat K.
- Role: Consultant
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to use, but foreshadows by other software.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Its CRM integration with Salesforce.
What is your favorite aspect of this product?
Facebook like Feed.
What do you dislike most about this product?
Slow updates
What recommendations would you give to someone considering this product?
if they are already using Salesforce Crm then go for it.
Pros
- Client Friendly Policies
- Performance Enhancing
- Fair
- Transparent
Cons
- Slower Product Innovation
- Commodity Features
- Less Effective Service
Tribhuvan s.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2024
Highly recommended
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce chatter stands the test of time as it has a tight integration with salesforce CRM. This makes it easy for us to go anywhere else to access chatter as it is already a part of their salesforce footprint. Inaddition , chatter support a variety of fucntionalities such as groups, profiles mentions and files , which expand its usability as a interface for interactions.
What is your favorite aspect of this product?
The most appealing with salesforce chatter is the sense of community and collaboration it builds within the boundaries of our team. With the help of chatter which provides an easy way to share updates , post questions and talk about projects getting upper management to team members for that matter has been so easy.
What do you dislike most about this product?
The first is the inability to fully customize and tailor the platform for our specific team's use cases, for instances chatter has decent search fatures , although I would prefer more sophisticated ones to help me find certain topics or discussions more easily.
What recommendations would you give to someone considering this product?
First assess the requirement around the need for team to communicate and collaborate .Chatter is seamless and an add on that can benefit team dynamics when combines with salesforce CRM where productivity tends to be enhanced.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Al MUHANNA M.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2024
Good product
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is deeply integrated with the Salesforce CRM platform, allowing users to collaborate, share information, and engage with colleagues directly within the context of their customer relationship management workflows. This integration enables users to access relevant customer data, accounts, and opportunities while collaborating with team members in real-time.
What is your favorite aspect of this product?
Its seamless integration with the broader Salesforce ecosystem, which allows users to collaborate, share information, and engage with colleagues within the context of their customer relationship management workflows.
What do you dislike most about this product?
Configuring Salesforce Chatter to align with specific organizational needs and workflows can sometimes be complex, particularly for users who are not familiar with the Salesforce platform or its customization options.
What recommendations would you give to someone considering this product?
Develop a comprehensive plan to promote user adoption and engagement with Salesforce Chatter. Provide training sessions, tutorials, and resources to help users understand the benefits of Chatter and how to effectively use its features in their daily workflows.
Pros
- Client's Interest First
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
