What is Salesforce CPQ?
CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce CPQ Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce CPQ.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce CPQ?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Currency
Quote Development and Administration
Product and Service Configuration
Application Integration
Discounting Management
Reporting and Analytics
Workflow & Approvals
Catalog Management
Visual Configuration
Renewal Management
Guided Selling
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Salesforce CPQ Reviews
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Complex but well integrated into SalesCloud
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
Salesforce CPQ has a seamless integration with Salesforce SalesCloud and offers features like complex pricing models, product configuration, and quoting.
What is your favorite aspect of this product?
Indeed, the síntegration with the Salesforce Platform
What do you dislike most about this product?
The cost and the fact that many features seem to be not finished in development
What recommendations would you give to someone considering this product?
Before choosing Salesforce CPQ, evaluate your business's specific needs and complexity. Consider how its features, integration with Salesforce CRM, and overall ecosystem align with your specific sales process and technological/administrative capabilities.
Pros
- Continually Improving Product
- Includes Product Enhancements
- Reliable
- Unique Features
Cons
- Less Effective Service
- Vendor Friendly Policies
- Under Delivered
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2023
Complex but capable, worth the money
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
Salesforce CPQ differentiates from similar products through the seamless integration with Salesforce SalesCloud and MarketingCloud.
What is your favorite aspect of this product?
CPQ is very capable and customizable. Besides that, it is rich in features so you really can do mostly everything your business needs.
What do you dislike most about this product?
Salesforce CPQ is a very capable but highly complex products.
What recommendations would you give to someone considering this product?
If you decide for CPQ, make sure you have your users trainedand took care about proper change management.
Pros
- Reliable
- Respectful
- Includes Product Enhancements
- Helps Innovate
Cons
- Vendor's Interest First
- Under Delivered
Kirolus G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2023
Good standard CPQ product
Likeliness to Recommend
What differentiates Salesforce CPQ from other similar products?
The differentiated parameters depending on the type of product presentation, either at an individual or group level is a key differential feature. This flexibility enables sales teams to offer tailored pricing and discounts, optimising the overall quote experience for a user, minimising the administrative burden.
What is your favorite aspect of this product?
The detailed product and CPQ reporting that comes from salesforce has got to be the best part of using this solution as part of your salesforce CRM.
What do you dislike most about this product?
There is certainly a steep learning curve, and the complexity of using salesforce is far more significant than other CRM's such as Hubspot. Setting up Salesforce CPQ to meet the specific needs of your business can be time-consuming and require technical expertise as well if you aren't able to or have time to configure yourself, which can create additional cost.
What recommendations would you give to someone considering this product?
When deploying any new CPQ tool, it's essential to plan for how and when you will exit the initial heightened state of awareness and empower your sales reps to sell with less organisational "friction". So this is a more general piece of advice than specific only to salesforce.
Pros
- Efficient Service
- Inspires Innovation
- Caring
- Saves Time
