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Salesforce Education Cloud Logo
Salesforce Education Cloud Logo
Salesforce.com Inc

Salesforce Education Cloud

Composite Score
7.1 /10
CX Score
6.9 /10
Category
Salesforce Education Cloud
7.1 /10

What is Salesforce Education Cloud?

Education Cloud provides institutions with purpose-built education technology products and solutions as well as the latest innovation from the trusted Salesforce platform, including robust AI, analytics, and integration capabilities.

Company Details


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Salesforce Education Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Education Cloud?

15% Negative
0% Neutral
85% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Feature Ratings

Average 80

Audit Trail

86

Form Builder​

86

Workflow Capabilities​

85

Live Chat

84

Embedded AI Capabilities​

84

Document Management

81

Campaign Management

80

Dashboards, Analytics and Reporting

80

Applicant Information Management​

79

Role-Based Permissions​

77

Vendor Capability Ratings

Average 82

Ease of IT Administration

86

Availability and Quality of Training

85

Ease of Implementation

84

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Business Value Created

81

Usability and Intuitiveness

81

Vendor Support

81

Quality of Features

79

Product Strategy and Rate of Improvement

75

Salesforce Education Cloud Reviews

Samantha S.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Great feature for continuing education!

Likeliness to Recommend

8 /10

What differentiates Salesforce Education Cloud from other similar products?

This is a great way for us to track the continuing education of our employees to ensure they are learning what they need when they need it.

What is your favorite aspect of this product?

We love that this integrates with software we already use so we don't need to add more to our plates.

What do you dislike most about this product?

Nothing that we have found we dislike.

What recommendations would you give to someone considering this product?

If you have employees that are continuing to learn and go to school or get new certifications, this is a great way to track that progress!

Pros

  • Helps Innovate
  • Efficient Service
  • Saves Time
  • Friendly Negotiation

Mohammad f.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Go to Product for my daily use " I just Love It"

Likeliness to Recommend

10 /10

What differentiates Salesforce Education Cloud from other similar products?

With Education Cloud, institutions can personalize their interactions with students, parents, faculty, and staff. It enables targeted communication, automated workflows, and personalized learning pathways, helping institutions deliver a more tailored and engaging experience for their stakeholders.

What is your favorite aspect of this product?

it us allows us to tailor the platform to their specific needs. The ability to customize fields, workflows, and reports enables institutions to adapt the platform to their unique processes and requirements. It even givers us 360-degree view of each student, including their academic progress, engagement, and support needs, helps institutions personalize their interactions and support services.

What do you dislike most about this product?

If I had one issue, there is a lot of reading, and I like video how-to. I want more video content. I guess you make your choice, but this is great if you want resources to dip into.

What recommendations would you give to someone considering this product?

for smooth running of the business and to keep track of your employees and even about your customers as well. This is go to product for your business. 100 problems with 1 solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jorge Washington C.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Fantastic product!", complete features .

Likeliness to Recommend

9 /10

What differentiates Salesforce Education Cloud from other similar products?

Uses Education Data Architecture (EDA) a comparison of other products,

What is your favorite aspect of this product?

- Real-time Notifications. - Manages engagements with students, alumni, faculty & staff in one place.

What do you dislike most about this product?

Was not designed to work with Microsoft tools.

What recommendations would you give to someone considering this product?

Easy comprenhension and to navegate. Compared to others definitely this software this would be on the top of my list.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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