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Salesforce Education Cloud Logo
Salesforce Education Cloud Logo
Salesforce.com Inc

Salesforce Education Cloud

Composite Score
7.1 /10
CX Score
6.9 /10
Category
Salesforce Education Cloud
7.1 /10

What is Salesforce Education Cloud?

Education Cloud provides institutions with purpose-built education technology products and solutions as well as the latest innovation from the trusted Salesforce platform, including robust AI, analytics, and integration capabilities.

Company Details


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Salesforce Education Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Education Cloud?

15% Negative
0% Neutral
85% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Feature Ratings

Average 80

Audit Trail

86

Form Builder​

86

Workflow Capabilities​

85

Live Chat

84

Embedded AI Capabilities​

84

Document Management

81

Campaign Management

80

Dashboards, Analytics and Reporting

80

Applicant Information Management​

79

Role-Based Permissions​

77

Vendor Capability Ratings

Average 82

Ease of IT Administration

86

Availability and Quality of Training

85

Ease of Implementation

84

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Business Value Created

81

Usability and Intuitiveness

81

Vendor Support

81

Quality of Features

79

Product Strategy and Rate of Improvement

75

Salesforce Education Cloud Reviews

Allison S.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

The ease of use is great but work on training.

Likeliness to Recommend

5 /10

What differentiates Salesforce Education Cloud from other similar products?

Ease of use and functionality.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Training is a bit lacking.

What recommendations would you give to someone considering this product?

Develop your own employee training items.

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2021

The features of these product offer easy of acces.

Likeliness to Recommend

7 /10

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Evelyn V.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Salesforce is al CRM beast

Likeliness to Recommend

6 /10

What differentiates Salesforce Education Cloud from other similar products?

It’s a beast of a product and acquisition of news lines all the time

What is your favorite aspect of this product?

It’s not just a spreadsheet

What do you dislike most about this product?

It’s so complex, confusing and difficult

What recommendations would you give to someone considering this product?

Be prepared to invest a huge amount of time building out the functionality and make absolutely sure to map EXACTLY the business practices and data needs as well as plan for customer journey and development time ongoing to keep on top of all the things

Cons

  • Less Performance Enhancing
  • Less Inspiring
  • Inhibits Innovation
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