What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cross-Platform Deployment
Cloud Deployment
Audit Trail
End to End Lifecycle Management
Import and Export Capabilities
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Jeff B.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2024
Easy to use. Love the integration with our G/L.
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Having our CRM, time tracking, client management and general ledger in one platform is great.
What is your favorite aspect of this product?
The integration with our G/L
What do you dislike most about this product?
Cost. Reports are not as intuitive as they should be.
What recommendations would you give to someone considering this product?
Definitely consider it if you want an integrated CRM and G/L. Expensive though.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Vendor's Interest First
- Less Efficient Service
- Less Effective Service
Agnoor G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Good for work automation
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
1) Central Platform for all users and operational activities. 2) Perfectly integerable on required SAAS products. 3) Developing , testing , management are easy and automated to make process streamline.
What is your favorite aspect of this product?
No such proficiency is needed in developing codes , testing tools, creating tickets.
What do you dislike most about this product?
1) Slow support by the salesforce team at time of emergency. 2) Can be little improved in customization.
What recommendations would you give to someone considering this product?
Flexible , scalable powerful suit of products for all organization needs either manually or automatically.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Gilberto L.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Oct 2024
Efficient tool for business clients.
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
What sets Salesforce Platform apart from other similar platforms is its comprehensive approach to customer management, which goes beyond simple CRM to offer a complete solution for managing all customer interactions, from acquisition to loyalty. Salesforce Platform is also scalable, allowing companies to adapt the platform to their specific needs as they grow.
What is your favorite aspect of this product?
What we like most about Salesforce Platform is its flexibility and its ability to adapt to the unique needs of each company. In addition, its solid reputation in the market and its continuous development of new functionalities make it an indispensable tool for any business looking to grow and prosper in the digital world. Its focus on customer management and process optimization make it an excellent option for companies of all sizes and sectors.
What do you dislike most about this product?
There is nothing I don't like about this platform, I think everything it offers is excellent. Its intuitive interface and its wide range of integrations with other business tools make it a very attractive option for companies of all sizes.
What recommendations would you give to someone considering this product?
I recommend this platform for its ability to centralize all customer information in one place, facilitating data-driven decision making. Additionally, its focus on customization and process automation allows businesses to improve the efficiency of their operations and customer satisfaction.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
