What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Cross-Platform Deployment
Import and Export Capabilities
Audit Trail
End to End Lifecycle Management
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Neha R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Fantastic product with low Code Feature
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Easy UI Integration capabilities with Mulesoft
What is your favorite aspect of this product?
Low code and integration with Mulesoft
What do you dislike most about this product?
Per user license cost
What recommendations would you give to someone considering this product?
Low code feature and experience cloud
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Obviously the best platform out there
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce is the best on the market with the most features
What is your favorite aspect of this product?
The importing and export and the clear data mapping
What do you dislike most about this product?
Quite dated interface, would be keen to see an updated look
What recommendations would you give to someone considering this product?
Definitely consider it, it is the best of the best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vamsi M.
- Role: Consultant
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Highly Customizable, and Easy-to-Use CRM Platform
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce Provides an ecosystem of cloud-based services and products which meets the requirements of various use cases. It is helping organisations across different domains such as health care to shift their businesses to cloud solutions, Salesforce Platform is highly extensive and easy to learn. We can change it as per our business needs. It provides a complete 360 product where all the data can be tracked and stored in one place instead of having multiple storage for different domains.
What is your favorite aspect of this product?
There are many advantages of using Salesforce for your business needs, 1. Centralised Data management: All your data is stored in one Platform, so you don't have to look anywhere. 2. Customization and Flexibility: Salesforce Allows you to customise its platform as per your needs. 3. Automation: There are various Automation Tools like WOrkflows, and Process Builder which you can use to automate various business requirements.
What do you dislike most about this product?
Recently, Salesforce seems to have increased its prices for various products. But I feel Salesforce could leverage AI and try to reduce its cost.
What recommendations would you give to someone considering this product?
If you have a problem which you're trying to solve and want to quickly scale up your business. Salesforce is the right product for you. Salesforce offers a wide variety of products helpful for product, marketing and sales teams.
Pros
- Caring
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Charges for Enhancements
