What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Cross-Platform Deployment
Import and Export Capabilities
Audit Trail
End to End Lifecycle Management
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Mehmet Sait y.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2023
Absolute Must Have
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Being able to do almost anything
What is your favorite aspect of this product?
Amazing product to use every touchpoint we have
What do you dislike most about this product?
Sometimes the decoding for some processes might be slow
What recommendations would you give to someone considering this product?
A lot of training is available, please use them
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
swaraj K.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
A Transformational Tool for Streamlined Sales Proc
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce Platform differentiates itself from other similar products through its extensive customization and flexibility. It offers a wide range of tools and features, including declarative development, Visualforce, and Lightning components, empowering businesses to tailor the platform to their specific needs. This level of customization sets Salesforce apart and enables organizations to create highly personalized and scalable solutions for their sales processes.
What is your favorite aspect of this product?
One of the favorite aspects of Salesforce is its comprehensive suite of features and functionalities. From lead management and opportunity tracking to forecasting and analytics, Salesforce offers a wide range of tools that empower sales teams to streamline their processes, enhance collaboration, and drive revenue growth. Its user-friendly interface and extensive integration capabilities are also highly appreciated by users.
What do you dislike most about this product?
While Salesforce is a highly regarded platform, some users have expressed concerns about its initial complexity for new users. Additionally, the learning curve associated with mastering all the features can be challenging. Lastly, the cost of certain editions and add-ons may be a drawback for businesses on a tight budget.
What recommendations would you give to someone considering this product?
If you are considering Salesforce, here are a few recommendations: Thoroughly evaluate your business needs and ensure that Salesforce aligns with your requirements. Invest in comprehensive training and leverage available resources to maximize your understanding and utilization of the platform. Develop a clear implementation plan, considering your business processes and goals, to ensure a smooth and successful adoption of Salesforce.
Pros
- Enables Productivity
- Trustworthy
- Security Protects
- Helps Innovate
Cons
- Wastes Time
- Under Delivered
Lisbeth G.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2023
Fantastic product to track leads and contacts
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
It’s easy to use and can help organizations track leads that can become customers
What is your favorite aspect of this product?
I love how easy it is to use it
What do you dislike most about this product?
You need an admin to set up
What recommendations would you give to someone considering this product?
Learn as much as you can before purchasing to see if it’s a good fit for your organization
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
