What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Cross-Platform Deployment
Import and Export Capabilities
Audit Trail
End to End Lifecycle Management
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Renato J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2023
Salesforce is a most have platform.
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce has been at the forefront of introducing cloud-based CRM and has consistently maintained its reputation as a leader in the CRM industry. One of the key factors contributing to its success is their strong commitment to business by making substantial investments in security every year. This dedication instills trust among user organizations, providing them with a worry-free solution that allows them to swiftly onboard, remain engaged, and rely on Salesforce for all their business requirements.
What is your favorite aspect of this product?
Salesforce enables me to capture real-time records of all my interactions with clients, providing a valuable reference for future conversations. The benefits of utilizing Salesforce include its user-friendly nature and convenience in managing day-to-day activities for each lead. These records are easily accessible not only to me but also to my colleagues, allowing for seamless reference and collaboration. Additionally, Salesforce seamlessly integrates with other software, such as Salesloft, facilitating data retrieval and enhancing overall functionality.
What do you dislike most about this product?
The platform's complexity can pose a significant learning curve, particularly for users who are unfamiliar with Customer Relationship Management (CRM) systems. Due to its advanced features and functionality, new users may initially find it difficult to navigate and understand the platform's intricacies. To fully harness the platform's potential, individuals will likely need to invest time and effort in training and familiarization. Adequate training sessions and resources can help users gain a comprehensive understanding of the platform's capabilities, features, and workflows.
What recommendations would you give to someone considering this product?
The software combines simplicity with incredible capabilities in the realm of application development. It offers a low-code approach and efficient speed, effectively streamlining the process of creating applications.
Pros
- Helps Innovate
- Client's Interest First
- Friendly Negotiation
- Continually Improving Product
Almir B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2023
Best CRM platform available in the market!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Didn't use any other platforms
What is your favorite aspect of this product?
1. Salesforce offers a highly customizable platform that can be tailored to meet the specific needs of businesses across industries and sizes. 2.SF provides a comprehensive suite of CRM tools and features that cover various aspects of customer management, including lead management, opportunity tracking, contact management, analytics, reporting.....
What do you dislike most about this product?
It has a steep learning curve. Any user, particularly those new to CRM systems, may require time and training to understand and leverage the platform's capabilities fully.
What recommendations would you give to someone considering this product?
The most benefit of Salesforce is that it offers tools and features to help me manage pipelines, track opportunities, and monitor sales performance. It provides a clear view of the sales funnel, enabling better forecasting, more accurate sales reporting, and informed decision-making. This enhances my sales efficiency, helps identify bottlenecks, and facilitates sales growth.
Pros
- Performance Enhancing
- Trustworthy
- Fair
- Altruistic
Anurag p.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2023
Best Product, Have ever use!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce is much easy to use and we have a big academy where anyone can learn free i.e Trailheads.
What is your favorite aspect of this product?
Easy to use and you have access to thousands of learning video and articles for free.
What do you dislike most about this product?
This sometime very time taking and inefficient to use
What recommendations would you give to someone considering this product?
Just go for it. It is highly recommended
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
