What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Platform.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
99 Plan to Renew
Up
1
Since last award
81 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 99%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Audit Trail
Application Inventory and Dashboard
End to End Lifecycle Management
Import and Export Capabilities
Cross-Platform Deployment
Data and Entity Mapping
Plug-and-Play Architecture
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Gilberto L.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Oct 2024
Efficient tool for business clients.
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
What sets Salesforce Platform apart from other similar platforms is its comprehensive approach to customer management, which goes beyond simple CRM to offer a complete solution for managing all customer interactions, from acquisition to loyalty. Salesforce Platform is also scalable, allowing companies to adapt the platform to their specific needs as they grow.
What is your favorite aspect of this product?
What we like most about Salesforce Platform is its flexibility and its ability to adapt to the unique needs of each company. In addition, its solid reputation in the market and its continuous development of new functionalities make it an indispensable tool for any business looking to grow and prosper in the digital world. Its focus on customer management and process optimization make it an excellent option for companies of all sizes and sectors.
What do you dislike most about this product?
There is nothing I don't like about this platform, I think everything it offers is excellent. Its intuitive interface and its wide range of integrations with other business tools make it a very attractive option for companies of all sizes.
What recommendations would you give to someone considering this product?
I recommend this platform for its ability to centralize all customer information in one place, facilitating data-driven decision making. Additionally, its focus on customization and process automation allows businesses to improve the efficiency of their operations and customer satisfaction.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Easy to use and unique to your business's needs
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Hugo Q.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
Efficient sales management
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Where Salesforce Platform Shines, when personalization matters we expanded our targeted marketing capabilities by incorporating customer lists to enable segmentation based on historical data hung from a record, which has helped us gain more referrals with higher conversion rates and maintain authentic relationships supercharging all we do across both of the brands.
What is your favorite aspect of this product?
My favorite are that it makes us stop making decisions on the go while we have real time data at our salesperson's fingertips, finally put in one single program; and from my perspective, nothing matters more than strong decision making and strategic planning. In the end, I like Salesforce Platform. Once I got past the learning curve, it was pretty intuitive and the support has been awesome.
What do you dislike most about this product?
Smaller companies can be agitated by the price of licensing, and getting hit with additional fees for certain add-ons and services can send your budget through a loop.
What recommendations would you give to someone considering this product?
Best for customization and power Salesforce may not be the right choice if you need a simpler system. The mix of these pros and cons has put Salesforce Platform key in our stack allowing us to be more efficient in delivering value for what we are here at Woovio.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
