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Salesforce.com Inc

Salesforce Sales Analytics

Composite Score

7.0 /10

CX Score

7.1 /10

8 Reviews Write a Review

What is Salesforce Sales Analytics?

Close deals faster with sales analytics software built directly into your CRM. Get a complete view of sales performance, deal inspection capabilities, and rich visualisations. Drive forecast accuracy. Manage pipeline efficiently. And speed up revenue intelligence with Sales Cloud, CRM Analytics, and Tableau.

Company Details

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Salesforce Sales Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Analytics?

0% Negative

13% Neutral

87% Positive

Pros

Trustworthy
Effective Service
Saves Time
Respectful

Cons

Under Delivered

Feature Ratings

Average 75

Territory Analytics and Management

Predictive Time-Series Reporting & Analytics

Visual Pipeline Monitoring

Predictive Sales Forecasting

Collaboration

Dashboard

Scenario Analysis

Artificial Intelligence-Based Insights

Data Ingestion and Interoperability

Intelligent Alerts and Notifications

Pipeline Planning

Vendor Capability Ratings

Average 77

Ease of Data Integration

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Salesforce Sales Analytics Reviews

James B.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

The Biggest and The Best! Salesforce Was Great!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Analytics from other similar products?

I think it is because they understand analytics better than anyone else. In my industry, they love their numbers. In fact, it was one of the reasons I loved the job. Salesforce uses the best of my world that I am familiar with and all the other industries use of such things and makes a fun and effective product that improves efficiency.

What is your favorite aspect of this product?

I think the list creating is my favorite thing. Something so simple and basic is something that makes my day a lot smoother. We had an internal solution at my company beforehand, and although we mastered using it, it was still clunky. Salesforce gives me things I wished I had years ago.

What do you dislike most about this product?

I think the one thing I didn't like was more on my company's end. I felt that we were all learning together, and because of that, I felt that productivity was very watered down at first. But then eventually, I think we got the hang of the software relative to what we are used to doing day to day, and by then we were pros. Nothing bad to say about the product itself. We all know there is a learning curve with anything.

What recommendations would you give to someone considering this product?

Give your people some time to learn it. Nothing worse than someone who implements a new wrinkle into how you do business and expect to be a wizard on it immediately. No. Salesforce is an amazing tool, which is made even more amazing by allowing your staff to understand the nuances of the product over the period of a couple weeks.

Pros

Trustworthy
Effective Service
Saves Time
Respectful

Cons

Commodity Features
Less Efficient Service
Under Delivered

Nivethitha I.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Analytics from other similar products?

Highest ROI

What is your favorite aspect of this product?

Ready to analyse sales cloud data

What do you dislike most about this product?

Hidden fees for third party tool integration

What recommendations would you give to someone considering this product?

Allows you to manage your company's sales, marketing and customer support aspects

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Karim M.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

very easy to use

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Analytics from other similar products?

the ease of use and intuitivity

What do you dislike most about this product?

need to be train before using it

What recommendations would you give to someone considering this product?

make it more clear from the begining

Pros

Enables Productivity
Effective Service
Saves Time
Continually Improving Product

Latest Research

Salesforce Sales Analytics

What is Salesforce Sales Analytics?

Company Details

Need Assistance?

Salesforce Sales Analytics Ratings

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Salesforce Sales Analytics?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Sales Analytics Reviews

James B.

The Biggest and The Best! Salesforce Was Great!

Likeliness to Recommend

Pros

Cons

Nivethitha I.

Fantastic product

Likeliness to Recommend

Pros

Karim M.

very easy to use

Likeliness to Recommend

Pros

Title

Feature Ratings

Territory Analytics and Management

Predictive Time-Series Reporting & Analytics

Visual Pipeline Monitoring

Predictive Sales Forecasting

Collaboration

Dashboard

Scenario Analysis

Artificial Intelligence-Based Insights

Data Ingestion and Interoperability

Intelligent Alerts and Notifications

Pipeline Planning

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization