Salesforce Sales Cloud Enterprise
What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
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Salesforce Sales Cloud Enterprise Reviews
Kennedy o.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.
What is your favorite aspect of this product?
Salesforce Sales Cloud is a very organized platform that makes it easy to see what projects are being completed and prioritize things that need immediate action.
What recommendations would you give to someone considering this product?
Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kevan B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
A Critical Analysis
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Automated task management, mobile accessibility, and Streamlined sales processes differentiates Salesforce from other similar products.
What is your favorite aspect of this product?
- Ease document sharing and management - Track sales team performance - Enhance data security
What do you dislike most about this product?
- Slow loading time - Charge for data storage - Limited data backup
What recommendations would you give to someone considering this product?
Recommend using
Pros
- Enables Productivity
- Caring
- Over Delivered
- Friendly Negotiation
Mohit G.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2024
Salesforce: CRM Tool
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
What really sets Salesforce Sales Cloud Enterprise apart for me is its ability to adapt to our specific needs. Unlike other CRMs I’ve used, Salesforce is incredibly customizable—from creating unique objects and workflows to setting up automation that’s tailored to our exact sales processes. It feels like a CRM that’s designed to grow with us, especially as we scale up.
What is your favorite aspect of this product?
The customization features of Salesforce Sales Cloud Enterprise are by far my favorite feature. Making the CRM fit our unique procedures, from changing fields and layouts to creating automated workflows that precisely mirror our team's methods, is tremendously empowering. Because of its degree of adaptability,
What do you dislike most about this product?
One of my main frustrations with Salesforce Sales Cloud Enterprise is the inconsistency with lead updates. Sometimes leads don’t sync properly, and when updates aren’t reflected in real-time, it disrupts my follow-up efforts and lead prioritization. Additionally, glitches crop up more often than I’d like—from random freezes to errors that force me to refresh or re-enter data. Another big issue is calls not logging accurately. Despite setting up integrations, calls often fail to record automatically, which means we end up logging activities manually, adding to the workload.
What recommendations would you give to someone considering this product?
Given issues like occasional glitches with lead syncing, make data hygiene a priority. Regularly audit lead and contact data to catch errors early, and have clear processes for logging updates and interactions.
Pros
- Security Protects
- Respectful
- Transparent
- Helps Innovate
Cons
- Less Effective Service
- Less Reliable
- Less Performance Enhancing