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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Kennedy o.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

What is your favorite aspect of this product?

Salesforce Sales Cloud is a very organized platform that makes it easy to see what projects are being completed and prioritize things that need immediate action.

What recommendations would you give to someone considering this product?

Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kevan B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

A Critical Analysis

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Automated task management, mobile accessibility, and Streamlined sales processes differentiates Salesforce from other similar products.

What is your favorite aspect of this product?

- Ease document sharing and management - Track sales team performance - Enhance data security

What do you dislike most about this product?

- Slow loading time - Charge for data storage - Limited data backup

What recommendations would you give to someone considering this product?

Recommend using

Pros

  • Enables Productivity
  • Caring
  • Over Delivered
  • Friendly Negotiation

Mohit G.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Salesforce: CRM Tool

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

What really sets Salesforce Sales Cloud Enterprise apart for me is its ability to adapt to our specific needs. Unlike other CRMs I’ve used, Salesforce is incredibly customizable—from creating unique objects and workflows to setting up automation that’s tailored to our exact sales processes. It feels like a CRM that’s designed to grow with us, especially as we scale up.

What is your favorite aspect of this product?

The customization features of Salesforce Sales Cloud Enterprise are by far my favorite feature. Making the CRM fit our unique procedures, from changing fields and layouts to creating automated workflows that precisely mirror our team's methods, is tremendously empowering. Because of its degree of adaptability,

What do you dislike most about this product?

One of my main frustrations with Salesforce Sales Cloud Enterprise is the inconsistency with lead updates. Sometimes leads don’t sync properly, and when updates aren’t reflected in real-time, it disrupts my follow-up efforts and lead prioritization. Additionally, glitches crop up more often than I’d like—from random freezes to errors that force me to refresh or re-enter data. Another big issue is calls not logging accurately. Despite setting up integrations, calls often fail to record automatically, which means we end up logging activities manually, adding to the workload.

What recommendations would you give to someone considering this product?

Given issues like occasional glitches with lead syncing, make data hygiene a priority. Regularly audit lead and contact data to catch errors early, and have clear processes for logging updates and interactions.

Pros

  • Security Protects
  • Respectful
  • Transparent
  • Helps Innovate

Cons

  • Less Effective Service
  • Less Reliable
  • Less Performance Enhancing

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