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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
82%
Conflict Resolution:
89%
Strategy & Innovation:
86%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

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3% Negative
7% Neutral
90% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 83

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Vendor Support

80

Salesforce Sales Cloud Enterprise Reviews

Carron A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

it's a help desk tool for business.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce stable a powerful reporting fact to deliver information from all place for our company assignment and fact a clear channel of community within parties.

What is your favorite aspect of this product?

It's a very specific tool for development for business. A huge benefits is the number of integration application although not all partner integrations are created equal.

What do you dislike most about this product?

i think reports in classic are difficult to handle. specifically when dividing several scripts. you go to first report setup and save within varied option. for easy reporting in quick you may setup varied filter.

What recommendations would you give to someone considering this product?

it's help us follow up with remember possible consumer. with technology we have raised sale efficiency and most strongly relationship and increased income our business.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Effective Service

Cons

  • Less Generous

Harish R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Sales force sales CRM review

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce CRM has been in the market for a while compared to other CRM in the market it is unique with the loaded feature like calling from the CRM easy of integration like integrating LinkedIn sales navigator, import export features and many more.

What is your favorite aspect of this product?

Sales pipeline view, email syncing, flawless recording of activitie.

What do you dislike most about this product?

UI/UX can be improved.

What recommendations would you give to someone considering this product?

Many enterprise organizations use salesforce as their go to CRM, if you organization is buying CRM for a first time do research about the features and customization of the product. Avail only the essential features needed it might cut down your cost as well.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Amey N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

A Powerful Tool with Room for Enhancements

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise stands out with its powerful AI-driven tools, like Einstein, for predictive analytics and automation. Its extensive customization options allow businesses to tailor workflows, dashboards, and processes to their unique needs. Additionally, the platform integrates seamlessly with a wide array of third-party applications and offers robust scalability, making it suitable for companies of all sizes and industries.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Sales Cloud is its advanced AI-powered features, like Einstein, which streamline decision-making and automate processes. The platform's scalability and customization options allow businesses to tailor it to their unique needs. Additionally, its seamless integrations with numerous third-party tools make collaboration and workflow management incredibly efficient.

What do you dislike most about this product?

One drawback of Salesforce Sales Cloud is its complexity, which can require a significant learning curve for new users. Additionally, its cost can be prohibitive for smaller businesses, especially when adding extra features or third-party integrations. Some users also find the platform's performance can lag when dealing with extremely large datasets. These challenges might require additional investment in training and system optimization.

What recommendations would you give to someone considering this product?

For someone considering Salesforce Sales Cloud, I recommend evaluating your specific business needs to ensure the platform's features align with your goals. Be prepared for a learning curve and consider investing in training for your team to maximize its potential. Assess the costs, including add-ons, to make sure it fits your budget. Lastly, explore its customization and integration options to tailor it effectively to your operations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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