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Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.7 /10

CX Score

8.8 /10

840 Reviews Write a Review

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

9% Neutral

88% Positive

Pros

Respectful
Reliable
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Also Featured in...

Lead Management

Translation missing: en.product_page.ratings.score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Translation missing: en.product_page.ratings.score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Translation missing: en.product_page.ratings.score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Translation missing: en.product_page.ratings.score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Kevan B.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

A Critical Analysis

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Automated task management, mobile accessibility, and Streamlined sales processes differentiates Salesforce from other similar products.

What is your favorite aspect of this product?

- Ease document sharing and management - Track sales team performance - Enhance data security

What do you dislike most about this product?

- Slow loading time - Charge for data storage - Limited data backup

What recommendations would you give to someone considering this product?

Recommend using

Pros

Enables Productivity
Caring
Over Delivered
Friendly Negotiation

Mohit G.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Salesforce: CRM Tool

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

What really sets Salesforce Sales Cloud Enterprise apart for me is its ability to adapt to our specific needs. Unlike other CRMs I’ve used, Salesforce is incredibly customizable—from creating unique objects and workflows to setting up automation that’s tailored to our exact sales processes. It feels like a CRM that’s designed to grow with us, especially as we scale up.

What is your favorite aspect of this product?

The customization features of Salesforce Sales Cloud Enterprise are by far my favorite feature. Making the CRM fit our unique procedures, from changing fields and layouts to creating automated workflows that precisely mirror our team's methods, is tremendously empowering. Because of its degree of adaptability,

What do you dislike most about this product?

One of my main frustrations with Salesforce Sales Cloud Enterprise is the inconsistency with lead updates. Sometimes leads don’t sync properly, and when updates aren’t reflected in real-time, it disrupts my follow-up efforts and lead prioritization. Additionally, glitches crop up more often than I’d like—from random freezes to errors that force me to refresh or re-enter data. Another big issue is calls not logging accurately. Despite setting up integrations, calls often fail to record automatically, which means we end up logging activities manually, adding to the workload.

What recommendations would you give to someone considering this product?

Given issues like occasional glitches with lead syncing, make data hygiene a priority. Regularly audit lead and contact data to catch errors early, and have clear processes for logging updates and interactions.

Pros

Security Protects
Respectful
Transparent
Helps Innovate

Cons

Less Effective Service
Less Reliable
Less Performance Enhancing

Mark R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

One of a kind product! Must have!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It's the clear leader in CRM, it is second to none

What is your favorite aspect of this product?

It's our single source of truth and allows us to conduct our day to day operations and houses all of our important data

What do you dislike most about this product?

It can move slow and take time to filter reports because of all the data

What recommendations would you give to someone considering this product?

Check if SFDC is overkill, it might be more than you need

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First

Latest Research

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

Kevan B.

A Critical Analysis

Likeliness to Recommend

Pros

Mohit G.

Salesforce: CRM Tool

Likeliness to Recommend

Pros

Cons

Mark R.

One of a kind product! Must have!

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support