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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Mahalingam S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Leader in the space but areas to improve

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Opportunity life cycle management - right from identifying and nurturing leads through various campaigns and converting them to Opportunity and taking it through various sales stages as per your own sales process with approval process built in at various stages.The Lead scoring mechanism, lead conversion process, Big Deal alerts are some of the other elements that are useful

What is your favorite aspect of this product?

Continuous innovation through AI such as Einstein Lead Scoring, Opportunity Insights to set the sales representatives up for success and ensuring that they are spending less time entering and updating data and more time on working with the customer and solution.

What do you dislike most about this product?

You will have to leverage the salesforce marketing cloud if you need to run the mass email campaigns as CRM by itself doesn't support it. The marketing cloud comes with additional cost and may not go down well with your budget estimates

What recommendations would you give to someone considering this product?

Choose the appropriate licensing model considering your vision for Salesforce and select the appropriate edition. Also evaluate strategies between housing the entire organization in a single org versus keeping them separate. Any misstep here will lead to costly process in terms of time and effort to synchronize.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Cons

  • Leverages Incumbent Status
  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Great overall tool for managing sales

Likeliness to Recommend

7 /10

Pros

  • Effective Service
  • Saves Time
  • Reliable
  • Enables Productivity

Cons

  • Less Fair
  • Less Generous
  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jun 2021

A great asset to your sales team!

Likeliness to Recommend

5 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

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