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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

John H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Easy to use, search engine could be improved

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

ease of usage, breath of features

What is your favorite aspect of this product?

scalability and ease of integration

What do you dislike most about this product?

search engine

What recommendations would you give to someone considering this product?

make sure you take the training and use all of its features

Pros

  • Reliable
  • Security Protects
  • Performance Enhancing
  • Efficient Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Vendor's Interest First

Scott V.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Provides excellent lifecycle management.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Its ability to interact with other systems and provide a way to manage a relationship in its entirety from start to finish.

What is your favorite aspect of this product?

That it can be used for every aspect of managing a customer.

What do you dislike most about this product?

It took a while to learn.

What recommendations would you give to someone considering this product?

Have a strong IT team who can help with implementation besides what Salesforce gives you.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Patrick W.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Streamlines sales work process

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce offers robust configuration and customization capabilities ,the user interface is user-friendly and rich integration capabilities makes it different from its competitors.

What is your favorite aspect of this product?

Salesforce integration capabilities is outstanding and the user interface is modern and clean.Exceptionally adaptable. Helps sales team to close more deals fast and the system offers all the data they need to manage contacts,look for leads and run effective marketing campaigns.

What do you dislike most about this product?

Unless you are using the premium support,customer support does not respond quickly. Salesforce has a higher learning curve which makes it difficult for most users to fully use some of the features as they only learn the basic features.

What recommendations would you give to someone considering this product?

Salesforce in an all in one platform that offers organizations all that they have to discover and hold clients, close deals and develop business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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