Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Thanga V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Top-tier Sales Automation Solution

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Sales Cloud Enterprise offers robust customization options, allowing organizations to tailor the platform to their unique sales processes and workflows. Additionally, Salesforce's extensive ecosystem of apps and integrations enables seamless connectivity with other business systems, providing a unified view of customer data and interactions. Moreover, Sales Cloud Enterprise boasts advanced AI capabilities through Salesforce Einstein, which delivers predictive insights and automates repetitive tasks, thereby increasing productivity and efficiency.

What is your favorite aspect of this product?

The favorite aspect of Salesforce Sales Cloud Enterprise is its unparalleled customization capabilities. The ability to tailor the platform to our specific sales processes and workflows ensures that we can align the system with our unique business needs and requirements. Whether it's configuring sales pipelines, creating custom fields, or designing personalized reports and dashboards, Sales Cloud Enterprise provides us with the flexibility to adapt and evolve as our business grows. This level of customization empowers our sales team to work more efficiently and effectively, ultimately driving better results and customer satisfaction.

What do you dislike most about this product?

Navigating through the various modules and settings can sometimes feel overwhelming, especially for new users or those without extensive training.

What recommendations would you give to someone considering this product?

Starting with the basics and gradually exploring advanced functionalities ensures a smoother transition and better adoption by your team. Continuously evaluating and optimizing your sales processes within Sales Cloud Enterprise will help drive ongoing success and maximize the platform's value for your organization. With proper training, support, and strategic planning, Salesforce Sales Cloud Enterprise can be a powerful tool to empower your sales team and drive business growth.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Respectful

𝗘𝗯𝗶𝗻 𝗔.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

A good product

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The cloud based suite of solution provides seamless integration across various business operations. On top of that they provide lightning activities for automation of different process

What is your favorite aspect of this product?

The predictive analytics with the integration of AI provides good forecasts

What do you dislike most about this product?

The cost is high compared to other CRM but the features justify it

What recommendations would you give to someone considering this product?

I will say work with a Salesforce implementation partner to guide you throught the setup and customise it for your process

Pros

  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation
  • Saves Time

Most Popular Salesforce Sales Cloud Enterprise Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019