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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Fabricio V.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Reliable full package enterprise solution

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Compared to main competitors, I see Salesforce as the traditional and reliable choice. While over time the differentials will be every time less, the capability of provide a reliable service stands out

What is your favorite aspect of this product?

customization capability and easy of use

What do you dislike most about this product?

maybe the high dependency on technical support to apply customizations and the cost of it

What recommendations would you give to someone considering this product?

If you have used Salesforce before you won't be in doubt, but if you are it is most likely because you have not tried Salesforce before

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Grant N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Great foundation, 3rd party add-ons make it hum.

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Platform and flexibility and integration.

What is your favorite aspect of this product?

Customization.

What do you dislike most about this product?

Making changes can be arduous.

What recommendations would you give to someone considering this product?

Work with a consultant and do the homework up front so its put in with everything needed up front.

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Charges for Enhancements
  • Less Generous

Nathaniel S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

THE CRM solution

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It has far more features and powerful capabilities than any other solution. You can do so much more with it than with anything else

What is your favorite aspect of this product?

Customization opportunities are endless

What do you dislike most about this product?

A little hard to use some admin features and you need to rely on outside sources to make the most of it

What recommendations would you give to someone considering this product?

Get someone who knows Salesforce well to implement it. It's easy to do it wrong and feel that pain for a long time

Pros

  • Enables Productivity
  • Continually Improving Product
  • Reliable
  • Unique Features

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Friendly Negotiation

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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