Salesforce Sales Cloud Enterprise
What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
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Lead Management
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Sales Engagement Platforms
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Sales Enablement
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Conversation Intelligence
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Salesforce Sales Cloud Enterprise Reviews
Lucia D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2024
A really good CRM
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Unlike other CRMs, it doesn't just assign scores based on historical data, it predicts future interactions.
What is your favorite aspect of this product?
Salesforce is awesome in automating the contract lifecycle. It's not just about storing contracts - it actively tracks milestones and renewal dates
What do you dislike most about this product?
The initial user onboarding can be complex. This complexity caught up with us during a time-sensitive lead follow-up where some team members struggled to swiftly locate and update critical lead information
What recommendations would you give to someone considering this product?
Implement scenario-based training for Salesforce. Immersing users in real-life scenarios during training can accelerate the learning process
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Ana Carla R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Number one CRM in the world!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
The sky is the limit, we can make various customizations and adapt whatever solution is needed.
What is your favorite aspect of this product?
Personalization and customization.
What do you dislike most about this product?
Flows could be created dynamically like page layout constructions.
What recommendations would you give to someone considering this product?
Excellent product, if you want to have a 360 view of your customer, service and marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Elin J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Platform to optimize your business processes.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Salesforce Sales Cloud offers us a comprehensive platform that includes product data, marketing analytics, customer data, billing data, sales activity, and deal channels. This allows us to make the connections between all the pieces we need to create a complete picture of the performance of our employees, the performance of our services and also how our customers choose to interact with us.
What is your favorite aspect of this product?
We can segment customers, customize outreach, centralize and organize lead capture and tracking, and forecast sales trends. Additionally, the system helps us develop and improve outreach initiatives for potential clients, which increases conversion rates.
What do you dislike most about this product?
Salesforce can be somewhat pricey, particularly for startups or companies with tight budgets. Expenses for customization, extra features, and licensing can mount up.
What recommendations would you give to someone considering this product?
For almost every industry and business model, Sales Cloud provides an almost comprehensive solution to manage every aspect of an organization's need to track and generate leads, sales, contacts, and interactions. All things considered, Sales Cloud has not only made our sales procedures simpler, but it has also made a significant growth contribution to our business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing