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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Lucia D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

A really good CRM

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Unlike other CRMs, it doesn't just assign scores based on historical data, it predicts future interactions.

What is your favorite aspect of this product?

Salesforce is awesome in automating the contract lifecycle. It's not just about storing contracts - it actively tracks milestones and renewal dates

What do you dislike most about this product?

The initial user onboarding can be complex. This complexity caught up with us during a time-sensitive lead follow-up where some team members struggled to swiftly locate and update critical lead information

What recommendations would you give to someone considering this product?

Implement scenario-based training for Salesforce. Immersing users in real-life scenarios during training can accelerate the learning process

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

Ana Carla R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Number one CRM in the world!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The sky is the limit, we can make various customizations and adapt whatever solution is needed.

What is your favorite aspect of this product?

Personalization and customization.

What do you dislike most about this product?

Flows could be created dynamically like page layout constructions.

What recommendations would you give to someone considering this product?

Excellent product, if you want to have a 360 view of your customer, service and marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elin J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Platform to optimize your business processes.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud offers us a comprehensive platform that includes product data, marketing analytics, customer data, billing data, sales activity, and deal channels. This allows us to make the connections between all the pieces we need to create a complete picture of the performance of our employees, the performance of our services and also how our customers choose to interact with us.

What is your favorite aspect of this product?

We can segment customers, customize outreach, centralize and organize lead capture and tracking, and forecast sales trends. Additionally, the system helps us develop and improve outreach initiatives for potential clients, which increases conversion rates.

What do you dislike most about this product?

Salesforce can be somewhat pricey, particularly for startups or companies with tight budgets. Expenses for customization, extra features, and licensing can mount up.

What recommendations would you give to someone considering this product?

For almost every industry and business model, Sales Cloud provides an almost comprehensive solution to manage every aspect of an organization's need to track and generate leads, sales, contacts, and interactions. All things considered, Sales Cloud has not only made our sales procedures simpler, but it has also made a significant growth contribution to our business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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