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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Vandana V.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy interface to manage and find info timely

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy and collaborative platform to find information at one place.

What is your favorite aspect of this product?

user friendly

What do you dislike most about this product?

Easy and collaborative platform to find information at one place, I wish if it could be price effective also

What recommendations would you give to someone considering this product?

this is the best CRM for Easy and collaborative platform to find information at one place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charlotte G.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Raining Leads and Opportunities.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It provides a nearly turn-key experience, allowing a company to start running immediately after implementation with minimal upfront work. The ability to track products, quotes, sales, forecasting, contact engagements, and campaign influences, and consolidate them into a single-source platform, is a gamechanger.

What is your favorite aspect of this product?

Sales Cloud's user-friendly platform is excellent for managing leads and opportunities. The CRM tool has proven to be amazing for our organization, providing a 360-degree view of customer information through Sales Cloud Solutions.

What do you dislike most about this product?

Inflexibility in customization.

What recommendations would you give to someone considering this product?

Sales Cloud offers a comprehensive solution for managing all aspects of a company's needs, from tracking and generating leads to handling sales, contacts, and interactions across various industries and business models.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

Daniel C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Expensive but very extensive amount of capabilities as a CRM for unlimited audience markets and industry segments

What is your favorite aspect of this product?

It's functionalities as a CRM

What do you dislike most about this product?

The price is unaffordable for most small/medium-sized businesses

What recommendations would you give to someone considering this product?

Perhaps consider a free account with HubSpot as it serves as both a CRM and CMS and then determine if you want to make the switch and upgrade

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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