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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Bryan S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Would not use another CRm for my business!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The ability to customize the system based on our workflow and internal best practices. We can make the product fit our business even when times change.

What is your favorite aspect of this product?

Customization and ability to change quickly.

What do you dislike most about this product?

Cumbersome to learn at first. Getting to know the Salesforce language is difficult, but once it is understood, the possibilities are endless.

What recommendations would you give to someone considering this product?

I would recommend this product for a mature business that is looking to streamline processes and eliminate redundant human capital positions. Our system has eliminated the need for two positions on our team. As a business we are saving well over $100,000 annually on payroll. Additionally, we have created a system that increases lead generation and lead conversion. In short, we are making more money from doing less work. But to be clear, Salesforce is not for the beginner to use, implement, or design.

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Fair

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Extremely in-depth sales and marketing tool

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It is simply the most 'all-encompassing' CRM on the market. Whatever you need, Salesforce can provide it. They have easily the most integrations available, to allow it to seamlessly slot in to your currently processes.

What is your favorite aspect of this product?

My favourite aspect is the reporting. Of all the CRMs I have used, the sheer depth of reports and data you can access it incredible. Whatever your data and dashboard needs are, Salesforce can meet them.

What do you dislike most about this product?

While being such an an all encompassing tool is a special quality, for some businesses like my own this is just not needed. I work for a smaller technology business and we don't need a CRM that has all the bells and whistles, we want an easy to use platform to allow for easy collaboration, and for me Salesforce doesn't allow this.

What recommendations would you give to someone considering this product?

For a larger business with lots of users, I think Salesforce will be perfect. However, it is not worth the price if you are not using it to it's full potential.

Pros

  • Fair
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Ashley M.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great features.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud offers robust mobile capabilities, allowing users to access critical information and collaborate with the team from anywhere, facilitating flexibility and on-the-go productivity.

What is your favorite aspect of this product?

Salesforce Sales Cloud excels in integration, allowing seamless connectivity with other Salesforce products and a wide range of third-party applications.

What do you dislike most about this product?

The pricing of Salesforce Sales Cloud can be a limitation for smaller businesses with limited budgets.

What recommendations would you give to someone considering this product?

Carefully assess your budget and business requirements to determine whether Salesforce Sales Cloud is the right fit. Consider alternatives if the pricing or feature set doesn't align with your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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