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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Caio T.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Fast and easy to use

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is easier to use and much more faster when compared with similar products

What is your favorite aspect of this product?

It's easy to find information, create reports and dashboards to help with business decisions.

What do you dislike most about this product?

The integration with other products such as Gmail could be better.

What recommendations would you give to someone considering this product?

It might take time to get it fully functioning but once is implemented you can not live without it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Nikola P.

  • Role: Operations
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Simplicity reliability flexibility and easy to use

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I would say it's the big product portfolio, flexibility and easy integration

What is your favorite aspect of this product?

Flexibility and integration. This gives you ability to do almost anything. You can manage your business from one point, from pre-sales activities to retaining your customers and tracking their happiness and satisfaction

What do you dislike most about this product?

I wouldn't say it's a dislike, but more a thing Salesforce can improve - filtering options on dashboards. like custom calendar selection, or simple search box for filtering.

What recommendations would you give to someone considering this product?

Anyone who wants to track their business and/or manage customers in quick and reliable way, must try Salesforce. The simplicity, quality and reliability of this CRM will quickly bring benefits to, almost any, business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Salih K.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Legacy CRM Tool

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I have never experienced more suitable CRM tool

What is your favorite aspect of this product?

I like detailed consumer information tables which is available on lightning systems.

What do you dislike most about this product?

Sometimes, we experience glitches while loading important data

What recommendations would you give to someone considering this product?

I would recommend them to get every training that is available.

Pros

  • Inspires Innovation
  • Over Delivered
  • Reliable
  • Performance Enhancing

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