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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Kyle B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Tons of features, but a bit difficult to use

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It has been around for many years. It truly has stood the test of time. It integrates with pretty much any other sass product.

What is your favorite aspect of this product?

All of the integrations.

What do you dislike most about this product?

It's not very easy to use. Too many clicks / difficult to navigate and difficult to train new people on how to use it for it's full capacity. It's a bit time consuming compared to other products like Hubspot CRM.

What recommendations would you give to someone considering this product?

It's a great solution for enterprise and mid market sales teams. If you are a high volume smb sales team you might want to check out others (HubSpot CRM, Zoho CRM, SugarCRM, Monday.com, etc.)

Pros

  • Effective Service
  • Respectful
  • Acts with Integrity
  • Includes Product Enhancements

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Performance Enhancing

Rishabh J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Best current CRM for any Business

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The lead generation and there conversion into corresponding accounts and contacts automatically is a very unique feature that Salesforce sales cloud present and it is easy to manage each lead with the help of sales cloud, also the workflows and process automation is very helpful to make and custom automation according to the requirements.

What is your favorite aspect of this product?

My favourite aspect of sales cloud is there automatic creation of accounts and contacts after a lead being converted and the most tempting thing is the custom automation which I can do with the help of workflows, flows and triggers.

What do you dislike most about this product?

As such there is no dislike about the sales cloud all the features provided in it are more than enough.

What recommendations would you give to someone considering this product?

I would definitely recommend Salesforce sales cloud for any sales business need to manager there business in a very efficient way it will give you all the features needed to manage a business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sachin K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

"Fantastic product": Easy to use and Integratable.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy to use and Can we integrate with lots of platform easily.

What is your favorite aspect of this product?

The availability of standard features are efficient to use and unlimited customization available.

What do you dislike most about this product?

Everything is fine in this and no any point to highlight as a disliked in this product.

What recommendations would you give to someone considering this product?

Easy to use and easy to implement customizable solutions according to the business need.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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