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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Ajinkya K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Best Platform for Sales

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Dashboard is beautiful and love that you can have different graphs to display and show during meeting to impress management.

What is your favorite aspect of this product?

Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

What do you dislike most about this product?

The only negative aspect I've encountered while utilizing Salesforce is that saving entered data is not done automatically and can lead to losing work.

What recommendations would you give to someone considering this product?

Once you use it you'll love it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Diego P.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

A complete tool!

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Level of customization. i.e new object fields, layout templates, reports/dashboards and how to share them.

What is your favorite aspect of this product?

Salesforce optimize, process automation and custom code options

What do you dislike most about this product?

User license cost

What recommendations would you give to someone considering this product?

Great tool to manage sales, leads, opportunities and accounts

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Sahil R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Simple and highly adaptable.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

This application is exceptional for tracking all activities, including revenue and expense generation. It effortlessly adopts new features and functions without compromising performance.

What is your favorite aspect of this product?

Salesforce is so customizable that I can't think of situations where you couldn't configure the tool to do what you need. If Salesforce hasn't developed the capability itself, there is a marketplace where anyone else can develop and upload their solution for others to use as well.

What do you dislike most about this product?

The reporting functionality has the potential to be robust and highly beneficial, although it currently has some bugs, particularly when utilizing the dragging and dropping feature to add fields in reports. The presence of lead and touch items may seem unnecessary to users who are unaware of their usefulness.

What recommendations would you give to someone considering this product?

The suite offers tools and features to automate and optimize sales processes, such as lead management, opportunity tracking, and pipeline management. This streamlines sales workflows, reduces manual effort, and enables sales teams to focus on closing deals rather than administrative tasks. As a result, sales productivity increases, and sales cycles are shortened.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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