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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Madhu Shalini R.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It has started a lead tracking management system initially so that it will be easy for real estate, interiors, insurance, and brokerage companies to track the leads and the importance of the connecting them back.

What is your favorite aspect of this product?

My favorite aspect of this product would be giving the day-to-day reminders of the leads to connect and the application makes sure that we do it at that particular time. So that we don't miss the important leads which give business to the company and incentives to the salespeople who are all closing the deal.

What do you dislike most about this product?

This product is totally amazing, but it would be great If they include additional features like filtering out the distribution of leads from the sources where we got those leads so that it will be easy for the salespeople to target the important leads based on the sources of the leads and the high budget leads to close the deal.

What recommendations would you give to someone considering this product?

I will definitely recommend this Salesforce application who are starting a new company to track leads and manage them and target the prospects as soon as possible to grow the business. This Salesforce application will take you to the heights that people are looking for in the industry.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Corrina D.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Intuitive and easy to learn, integrations work!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

integration with existing data source systems

What is your favorite aspect of this product?

its integration with e-mail, automatically saving e-mails to contacts in Salesforce with no extra steps needed

What do you dislike most about this product?

Wrap text is not the default, I would prefer to see more information than less as the default

What recommendations would you give to someone considering this product?

Involve every aspect of the business in user testing, not just direct users, so they have an idea of what the system can and cannot do, this will give everyone a better overview of its capabilities and lead to less assumptions from other departments who don't actually use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos C.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great & comprehensive CRM Platform

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

streamline sales processes, enhance customer interactions, and drive revenue growth, offers a wide range of features and capabilities to support sales processes and enable effective sales management.

What is your favorite aspect of this product?

Salesforce Sales Cloud Enterprise provides extensive customization options to tailor the CRM to specific business needs. integrates with various systems and tools, such as email clients, calendars, marketing automation platforms, and customer support systems mobile apps for iOS and Android devices, allowing users to access and update customer information, manage tasks, and track sales activities on the go

What do you dislike most about this product?

Administrators and users may require training and expertise to fully utilize and customize the platform to meet their specific needs. The learning curve can be steep some users experienced performance issues with Salesforce Sales Cloud Enterprise. Slow load times, delays in data syncing, or performance degradation during peak usage periods can impact user experience and productivity. Dependency on Internet Connectivity

What recommendations would you give to someone considering this product?

cons mentioned above are not applicable to all scenarios, and many challenges can be mitigated through proper planning, training, and ongoing support. It's recommended to evaluate your organization's specific needs, budget, technical capabilities, and resources before deciding on the suitability of Salesforce Sales Cloud Enterprise as a CRM solution.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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