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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Saadat C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Best CRM tool compared to many in the market

What is your favorite aspect of this product?

UX and ability to create seamless reports and dashboards without much experience

What do you dislike most about this product?

the classic version can be clunky

What recommendations would you give to someone considering this product?

Definitely a recommend but can run expensive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Anthony V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use and crucial for customer relationships

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The ease of use and familiarity with its products/services. Also the most well known in its space which provides a large support staff.

What is your favorite aspect of this product?

How it allows me to effortlessly maintain customer relationships and subtly stay at top of mind.

What do you dislike most about this product?

The rising costs to use the product.

What recommendations would you give to someone considering this product?

Utilize it to maximize your business. Learn new features through the provided training.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ellen H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Salesforce sales cloud! A well-known CRM.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I love being able to see my current account and client details and information without having to reach out to colleagues from other teams and wait for a response. It has saved me and my team’s money and effort in verbally sharing or storing this information in practice. Gather all customer information in one place with easy search and historical data for every activity to provide a clear context in every account. Enables a quick overview of open opportunities to help plan sales activities and next steps.

What is your favorite aspect of this product?

Salesforce Sales Cloud is a powerful and comprehensive sales automation software that provides many features to help our businesses manage their sales process more efficiently. And improve collaboration. In addition, its integration with other Salesforce products and third-party applications further enhances its functionality and overall value.

What do you dislike most about this product?

If you don’t have a technical background, I can imagine that Salesforce is quite intimidating to use and some users need training on how to use it properly, it can also be very expensive for small and medium businesses, so you need to make sure this is the right tool for you.

What recommendations would you give to someone considering this product?

Salesforce has a really friendly user interface. Made navigating the environment easy and allowed me to maximize my productivity because I didn’t have to look for everything. The integrated reports and analytics are incredibly powerful and comprehensive, giving businesses great visibility into sales performance in key areas.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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