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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Vincent N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

efficiently manage the entire sales process

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I can affirm that this tool is one of the most complete and effective in its category. Its rich set of features and functionality clearly sets it apart from other similar products on the market.

What is your favorite aspect of this product?

My favorite aspect of this tool is its ability to centralize and efficiently manage the entire sales process, from capturing leads to closing sales, it allows sales teams to work as a team and collaborate effectively, the automation process management also helps save time and increase team productivity.

What do you dislike most about this product?

Although the tool offers a lot of functionality, some users may find the interface too complex and overwhelming, especially those who are not familiar with the tool.

What recommendations would you give to someone considering this product?

The tool offers great added value in terms of organization, efficiency and sales tracking, which can translate into greater success and growth for the company.

Pros

  • Reliable
  • Unique Features
  • Security Protects
  • Helps Innovate

Amber P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use but is a bit of a mess

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The search ability is easy to use

What is your favorite aspect of this product?

Being able to see what prospect had looked into or downloaded and also links their LinkedIn profile for more insight

What do you dislike most about this product?

It's a bit of a mess. Once you've added notes it doesn't keep the prospect from popping back up

What recommendations would you give to someone considering this product?

Make sure to add as much notes as you can when working with a lead so you can ensure the workflow is efficient for you.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Jorge S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Big ecosystem, curb your expectations

Likeliness to Recommend

6 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Is the biggest name in the CRM industry and will remain there for a while. There's no serious challenger in the category so is a safe bet.

What is your favorite aspect of this product?

Has a lot out of the box

What do you dislike most about this product?

Forces the organization to work the "Salesforce way".

What recommendations would you give to someone considering this product?

Have an absolute clarity of what are the business processes that will be supported by Salesforce and how are they modeled. Don't consider it the silver bullet that will solve all your painpoints.

Pros

  • Acts with Integrity
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Vendor Friendly Policies
  • Under Delivered
  • Inhibits Innovation

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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