Salesforce Sales Cloud Enterprise
What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
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Lead Management
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Sales Engagement Platforms
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.6
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 8.6
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Salesforce Sales Cloud Enterprise Reviews
Morgan W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Fundamental to Sales, Commoditized Feature-Set
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Salesforce Sales Cloud Enterprise is the leader in it's space and kind of controls the market for CRM. It's capabilities are second to none when properly implemented, but the implementation and upkeep of the platform is highly costly from a time and money perspective.
What is your favorite aspect of this product?
Customization is great for this product. Companies can mold Salesforce to fit their exact process. This is a blessing and a curse in that if it's customized properly its great...on the flip side improper customizations can make things harder for a day to day rep's usage of the platform.
What do you dislike most about this product?
UI can be confusing for new users of the product. There are a ton of fields that are specific across different company implementations.
What recommendations would you give to someone considering this product?
Map out your sales process in a very granular way before implementing this platform. That way you can build Salesforce around your process vs. adapting to theirs out of the box.
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Respectful
Cons
- Charges for Enhancements
- Leverages Incumbent Status
- Inhibits Innovation
Xinyu (Candy) Y.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2023
Great platform for customer centricity
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
The platform design and data visualization tools
What is your favorite aspect of this product?
Customer-facing tools and easy to pull data out from the platform
What do you dislike most about this product?
Yes, it's a bit pricy
What recommendations would you give to someone considering this product?
No specific recommendations but would like to have more useful dashboards to show progress on tasks
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Malcom Y.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Mar 2023
Easy to use
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Easy to use and integrate with any systems
What is your favorite aspect of this product?
Extensive Features with Microsoft
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Good solution for any size company
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing