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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Kevin J.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Must have product for user control

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is a great product to manage all data in one place whilst managing my own management reports, i really like the look and feel enabling the best usability of the product. It is well utilized by the business and IT community

What is your favorite aspect of this product?

The mixture of complex reports and custom pages that can be built or provided to users increasing usability. Its just having everything in one page and the fact that now no VPN to an internal system. Its great.

What do you dislike most about this product?

Nothing, the tool is quite effective. If anything just more guides online and training but i cant state its a product flaw most users are far more efficient than i am in using the tool everyday.

What recommendations would you give to someone considering this product?

Make contact with Salesforce and get the best cloud based solution on the market today.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sutton Oliver A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An awesome CRM that's affordable and fantastic

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The variety of features offered and the ability to register most activities on a single platform. The system already has all the required widgets, modules, and functionalities, and the developers also offer support. The advantageous licensing of Salesforce is one of the things that influenced our decision. The app functions well, looks, and are quick and safe.

What is your favorite aspect of this product?

It's a respectable application. I advise anyone seeking an amazing CRM to use it. Intuitive, distinctive, and simple to customize. Each window contains as much information as the brain can process without making you feel out of control. Once you understand the special method Salesforce employs, you'll see how neatly it arranges your leads and sales process. There are many options and capabilities, and once configured for usage, it is simple to train your sales and marketing representatives.

What do you dislike most about this product?

Getting started requires having several modules and components activated. Then, basic features like email integration stop working. There are few knowledge resources, such as tutorials or manuals, no automatic updates, and several functionalities that still need improvement. There is no automatic update feature, and updates are typically delayed by a few weeks from their initial "deadline."

What recommendations would you give to someone considering this product?

A comprehensive solution is Salesforce. From the administrator's standpoint, it is also quite simple to manage. Releases of new features and updates occur often. CRM is unique, making it appropriate for all of our activities. The team has shown a great understanding of our company's needs, and getting in touch with the vendor is simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wareen I.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

CRM that is easy to use and comprehensive.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

You can personalize anything with Salesforce, a fantastic CRM. You receive a comprehensive system that works flawlessly, just as promised. Every update adds a tone of new features and enhancements. Since we started using it years ago, Salesforce has never failed us. It moves swiftly and logically. The creator provides a range of assistance alternatives.

What is your favorite aspect of this product?

One of the best solutions available; is all the options, plus the ability to do integration, a nice notification system, in-house chat, and anything you can imagine, including taxes, PDFs, multiple currencies, all types of invoices, and transport notes. You can also integrate an accountant programmed and some online stores, which works like a charm. Enjoy learning it. Everything is now conveniently placed in one location and is well-organized.

What do you dislike most about this product?

Having some technological know-how to create various activities and perform changes is not beneficial. And there might be additional color schemes available. It's challenging and perplexing to set up/configure and understand how the flow operates. The admin could receive a notification in the CRM once a new update is available. Emails are another thing that may benefit from a notification system; it would be wonderful if Salesforce could play sound alerts when an email is received.

What recommendations would you give to someone considering this product?

The implementation documentation was carefully planned. We'll keep working together with Salesforce. The main benefit was its adaptability and practically limitless potential for customization to your business demands and type. Even when handling a large database, it is quick. Additionally, it is coherent and straightforward, and for the reasons listed above, it has been a huge help to us.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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