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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Highly recommended software.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

From this platform, it is very simple to send agreements to your clients and view their details all at once. With its help, we can handle all of the data very effectively, and we can monitor the expansion and sales of the business with the aid of reports produced on the same platform, which are lovely and wonderful because they help us save time.

What is your favorite aspect of this product?

Additionally, you can have all pricing lists controlled centrally, which in my case has been quite advantageous because I work with sales throughout the globe and can set up my price list in the many currencies that are currently in use. I believe that the resources you offer to support my success at work are second to none.

What do you dislike most about this product?

The management of all fields, all apps, etc. can become difficult due to flexibility, customizations, and adaption. In actuality, user onboarding has been more challenging than anticipated. Although it is not a technical problem, the product provider should provide better help.

What recommendations would you give to someone considering this product?

There's a reason why Salesforce is regarded as the top CRM available. The program is up to date, easily adaptable, and scalable. Additionally, it natively interacts with practically all cloud-based applications now in use, and Zippier is frequently used to manage integrations that don't already exist. Our development team will occasionally need to use the API for more challenging integrations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Beckham L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An efficient and effective CRM system

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Very easy to explore through the several categories, including relationships and opportunities. Integrating Front, Wingman, Conga Documentation, Salesloft, and other systems is relatively easy. Enables data and comments to be tracked, shared, and used in sales and problem-solving scenarios. Salesforce is tremendously beneficial for firms dealing with massive amounts of data.

What is your favorite aspect of this product?

Due to its opportunity Management tool, we can get a complete picture of the deals our team has completed. We may easily observe the scene, the goods, the competitors, quotes, and other information. We can continuously tweak our efforts across all channels as we follow our leads from click to close. The contract part is organized and well-structured; the level of detail allows for a comprehensive understanding; the system of folders and subfolders is quite beneficial, and the Chatter system is straightforward.

What do you dislike most about this product?

Flexibility, modification, and adaptation might make it challenging to handle all fields, apps, etc. User onboarding has proven to be harder than expected in practice. Even though it is not a technical issue, the product provider must offer more significant support. Changing to a different application makes connecting to any other system possible.

What recommendations would you give to someone considering this product?

With the aid of the salesforce sales cloud, businesses of all sizes can handle Opportunities and Activities in a productive and business-focused manner. The strategy gives immediate returns on investment and benefits businesses. It is good at integrating. Utilizing the application is easy. While more intricate emails can be programmed, templates give speedy results.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nicole H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Salesforce is the GOAT but could improve

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Not sure - every sales org I've worked in has used this unless they built it in-house

What is your favorite aspect of this product?

The organization

What do you dislike most about this product?

Some integrations aren't seamless

What recommendations would you give to someone considering this product?

Train your teams to use all features

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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