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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Anastacio III T.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Awesome Product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is a lot more professional than the other ones.

What is your favorite aspect of this product?

Everything is provided, phone, chat and email features. Salesforce has it all!

What do you dislike most about this product?

None so far.

What recommendations would you give to someone considering this product?

Everything is provided, phone, chat and email features. Salesforce has it all!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kyla D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Has the whole market so it's easy to switch jobs

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Integration with other software platforms & lead tools

What is your favorite aspect of this product?

Tracking leads

What do you dislike most about this product?

Locks on changing data

What recommendations would you give to someone considering this product?

Recommend because people you hire will most likely know it already

Pros

  • Enables Productivity
  • Appreciates Incumbent Status
  • Reliable
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation

Maria Q.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Projection management, Salesforce

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce represents in our company the main tool for sales and production planning due to its high quality in the matter, with a series of tools that provide us with interesting data that keep us leaders in the market in different sectors, Salesforce fulfills a great role within the companies when planning, directing, modifying and buying raw materials for the elaboration of our productions.

What is your favorite aspect of this product?

It is an excellent CRM system, the projections it provides on the sales forecast are excellent as well as its graphics and data, keeping the security of the company and our sales force up to date. The user interface is very simple and practical making it easy to use, entering data does not represent a headache, on the contrary, it is very easy to make continuous use of the tool and get good results.

What do you dislike most about this product?

The mind maps should be better complemented in terms of sales information, the integrations can be a little difficult to execute causing delay, however, with the passage of time can be improved in the use of the tool. Sometimes it can be overloaded with unnecessary information, but it is nothing that can not be improved in future updates. Customer service has a lot of room for improvement.

What recommendations would you give to someone considering this product?

It is an excellent tool that has helped us to automate our workflows, it has solved a lot of order and management problems we had in this area. Sometimes the implementation can be a headache for some companies, therefore, it may require third parties to provide support to know how the tool really works and to adapt it to the needs of the company in question.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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