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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Fantastic product!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vijendra R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

The best customer relationship management tool

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Keeping track of customer contacts, sharing accounts and possibilities across the business, and having the option to tailor information relevant to financial services customers.

What is your favorite aspect of this product?

We utilize all features, create pipeline reports, send mailings (to specific audiences), integrate website contact forms, and overall take care of everything we need from a CRM and fundamental marketing perspective. Before beginning, we imported all previous data using https://dataloader.io/ (works well as our data was previously organized in Excel).

What do you dislike most about this product?

The built-in restrictions, such as the inability to create report folders or use the Salesforce API, which limits access to third-party solutions, can occasionally be annoying. But for the price, it's a great deal, and after we use up this version, we'll upgrade.

What recommendations would you give to someone considering this product?

My favorite is Salesforce because of its simple layout. You'll discover that using it is straightforward after a few adjustment periods. Furthermore, salespeople constantly upgrade their talents, which keeps them one step ahead of the competition. Another thing I like about Salesforce is how quickly it can be set up; compared to other CRMs, this one deploys quite rapidly! Salesforce may become more complex as new features and functions are added, but overall, it is still manageable. Although Salesforce isn't the cheapest customer relationship management program available, it delivers the best outcomes, making the cost well worth it.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Transparent
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Lead and Opportunity Management Platform

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

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