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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Kenny V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Reduce costs and increase productivity for success

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Maximize efficiency with improved automation, helps reps expand top-line results across all channels while operating efficiently and at scale. Gain important insights to drive every stage of the customer buying process and customer touch points across all channels so you can book revenue even faster.

What is your favorite aspect of this product?

Enables you to track sales opportunities and advance faster with a rich timeline of customer activity. Your CRM solution should match your sales management and business processes, not the other way around. Customize the application to reflect your sales and forecast stages so you can drive process, productivity and stability the way you want.

What do you dislike most about this product?

Poor management and data protection in Salesforce, its cost of the software, some resistance to using it, and poor fit for the business at hand; nothing else to add.

What recommendations would you give to someone considering this product?

Allows you to be guided of all associated activities as they occur and receive updates when action is needed. Sending emails simply with templates is just a click away. What Salesforce does is unify different departments on a single platform to get a global understanding of the entire process: customer service, accounting, sales and marketing.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Poula P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Two in One Business Solution

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise works perfectly as both a CRM solution and business lead management

What is your favorite aspect of this product?

I like that using Salesforce Sales Cloud Enterprise is easy despite being a two in one software It makes lead management easy and offers best CRM features

What do you dislike most about this product?

Nothing to hate for such a resourceful software

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud Enterprise is a must have for serious businesses. It works well; and will save you money as it is a two in one software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sonia I.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

A powerful product but you need a team

Likeliness to Recommend

6 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

the ecosystem and the possibility to interconnect with the a largest community

What is your favorite aspect of this product?

mobile user experience

What do you dislike most about this product?

lot of functionnality but not successful

What recommendations would you give to someone considering this product?

you need to have a global budget if you want to deploy some new functionnalities. Tool is powerful but you need to have a structure, a budget and lot of change mangement follow by business team

Pros

  • Security Protects
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Wastes Time
  • Vendor's Interest First
  • Less Generous

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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