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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

SĹ‚awomir P.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Lots of features and customization, but pricey.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

- number of features - number of customization options and integrations with other software - Trailblazer learning environment - lots of online materials etc.

What is your favorite aspect of this product?

Endless possibilities and established market possition.

What do you dislike most about this product?

A bit pricey and not super user friendly at first glance.

What recommendations would you give to someone considering this product?

Well known, trustworthy software with endless possibilities both large and also smaller companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

Cons

  • Charges for Enhancements
  • Commodity Features
  • Less Generous

Josune B.

  • Role: Finance
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

The documentation is evolving, but there's not muc

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We also need a record sync related function to sync the row of dependent records automatically when some changes are made, just by syncing this type of record, instead of syncing two records one after another.

What is your favorite aspect of this product?

It is difficult to open a node property in the process model with a double click; instead, we need to right-click and then click the property.This includes many amazing tools/features in its interface, and you will have to learn and find out what can be useful for your business.

What do you dislike most about this product?

We need a dialog configuration component that can be used without the help of a record type, like opening a quick dialog with a form on a button click to capture some feedback. The Validation Message feature needs some improvements.

What recommendations would you give to someone considering this product?

The tool has a simple and intuitive user interface and provides a basic architecture that you can adapt according to your requirements. It comes with a built-in workspace, which is a drag-and-drop canvas for custom analysis and visualizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juliana M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Forecast your revenue and track customers

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Great for large organizations with specific outlets. It's good for upper management to have consistency for all employees, but users can't customize it, but I guess it's by design that banker qualification and progress are consistent across the board. Scenarios where deal approvals and deal momentum can be done at the push of a button, generate monthly progress reports. It is also used to measure the performance of our business development teams and the ROI of marketing spend and specific spend for closed deals.

What is your favorite aspect of this product?

All information, strategies and data must go through the same funnel to track, locate and communicate everything. Salesforce Sales Cloud allows us to track any customer's history to better address inquiries and provide unlimited tracking of past data. This feature helps us manage customers. Salesforce is essential for accessing customer data. It is the most widely used CRM software in the market and has drastically improved the efficiency of managing customer accounts and allows us to manage customers by setting up activities for follow-ups or copy emails directly to Salesforce from email.

What do you dislike most about this product?

It would be nice to have more guided tutorials to help set up new fields or features. If a user creates a record and that user is no longer active, they cannot make changes to that record unless an administrator changes the owner of the record. When there is an error message, it is of no help to the typical user. Performance and speed, even on modern browsers and computers, are sometimes not so good.

What recommendations would you give to someone considering this product?

Organize leads, contacts, interactions and other data. A large sales department or customer service unit would benefit from this. Everyone should give it a try. The success of this tool depends on teamwork, it remains the number one force in the market for companies of all sizes and industries that market services and track account growth and lead base.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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