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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

Great product, Wish for more customizing ability

Likeliness to Recommend

9 /10

Pros

  • Unique Features
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Carlos Eduardo D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Salesforce is the best CRM software

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We are using Salesforce to keep all the customer information of the company in an efficient way. We can add tasks to the different participants, as well as track them, we can also place priority activities and keep a complete control of the customers and the sales process of each one, this way, we are more organized and focused on meeting our goals.

What is your favorite aspect of this product?

One of the most important features is that it has mobile access, so we can be aware of our customers and activities outside the office. The fact that we have all our clients' files and documents in the same program is very useful and saves us time. It has a very simple interface and nothing complicated to use, so its learning curve was very low.

What do you dislike most about this product?

Sometimes it has created duplicate information, which prevents us from keeping customer data in order. Although it is possible to customize some aspects and modules, it can be a laborious and complicated task. The program tends to slow down, especially if several tabs are kept open at the same time, which forces us to close some modules and this slows down the work considerably.

What recommendations would you give to someone considering this product?

Perfect for a scenario where I am collecting customer applications throughout the year, soliciting from various entities of my customers. I mean one entity will send requests in March, another in July and another in December. Another entity will send 4 solicitations in January and 2 solicitations in September. Salesforce helps me to regroup these requests and understand the entity's policies. I still have to manually import the data, but as long as the data is structured, it is easy to manipulate it later and provide some intelligence for the business story. Bad scenario It is difficult to collect unstructured data to add to Salesforce.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Daniel M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great to manage leads and sales.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce features set it apart and are easy to use.

What is your favorite aspect of this product?

Tracking leads.

What do you dislike most about this product?

Functionality of some of the quote features.

What recommendations would you give to someone considering this product?

Not at this time.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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